Pub Date : 2024-01-05DOI: 10.1080/15022250.2023.2296480
John Armbrecht, Maryam Mehdizadeh Dehkordi, Erik Lundberg
{"title":"The influence of serious leisure, training, and consumption on subjective well-being for sport event participants","authors":"John Armbrecht, Maryam Mehdizadeh Dehkordi, Erik Lundberg","doi":"10.1080/15022250.2023.2296480","DOIUrl":"https://doi.org/10.1080/15022250.2023.2296480","url":null,"abstract":"","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":"44 14","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139382380","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-01-05DOI: 10.1080/15022250.2023.2298454
Matias Thuen Jørgensen, Jon Sundbo, Lars Fuglsang
{"title":"Co-creating communities of place in second home tourism","authors":"Matias Thuen Jørgensen, Jon Sundbo, Lars Fuglsang","doi":"10.1080/15022250.2023.2298454","DOIUrl":"https://doi.org/10.1080/15022250.2023.2298454","url":null,"abstract":"","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":"23 9","pages":""},"PeriodicalIF":3.6,"publicationDate":"2024-01-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139383192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-30DOI: 10.1080/15022250.2023.2299240
Alkmini Gkritzali
{"title":"On-screen tourism and destination development: a sociocognitive approach","authors":"Alkmini Gkritzali","doi":"10.1080/15022250.2023.2299240","DOIUrl":"https://doi.org/10.1080/15022250.2023.2299240","url":null,"abstract":"","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":" 38","pages":""},"PeriodicalIF":3.6,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139139792","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-09DOI: 10.1080/15022250.2023.2289946
B. O. Hild, G. T. Jóhannesson, A. K. Sydnes
{"title":"“Everyone can be a guide until something goes wrong”: adventure guides’ competencies and tourist safety in the Arctic","authors":"B. O. Hild, G. T. Jóhannesson, A. K. Sydnes","doi":"10.1080/15022250.2023.2289946","DOIUrl":"https://doi.org/10.1080/15022250.2023.2289946","url":null,"abstract":"","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":"4 10","pages":""},"PeriodicalIF":3.6,"publicationDate":"2023-12-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138586077","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-12-08DOI: 10.1080/15022250.2023.2289945
Iveta Malasevska, Andreas Hinterhuber, Erik Haugom, Gudbrand Lien, Per Kristian Alnes
{"title":"Sustainable consumption of services: willingness-to-pay for sustainable alpine skiing experience","authors":"Iveta Malasevska, Andreas Hinterhuber, Erik Haugom, Gudbrand Lien, Per Kristian Alnes","doi":"10.1080/15022250.2023.2289945","DOIUrl":"https://doi.org/10.1080/15022250.2023.2289945","url":null,"abstract":"","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":"54 31","pages":""},"PeriodicalIF":3.6,"publicationDate":"2023-12-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138588015","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-11-20DOI: 10.1080/15022250.2023.2284137
Markus Rantsi, Brian Garrod, Erose Sthapit, J. Pesonen
{"title":"Impact of sustainability communication on German tourists’ willingness to pay for a Finnish cottage holiday","authors":"Markus Rantsi, Brian Garrod, Erose Sthapit, J. Pesonen","doi":"10.1080/15022250.2023.2284137","DOIUrl":"https://doi.org/10.1080/15022250.2023.2284137","url":null,"abstract":"","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":"35 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2023-11-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139255231","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-10-19DOI: 10.1080/15022250.2023.2272167
Kajsa Hult, Jack Lainpelto, Ute Walter, Inger M. Jonsson
The need for competent hospitality workers is significant for the sustainable development of the restaurant industry. However, with the recurring challenges of recruiting and retaining a competent workforce, there is a need to understand how employers portray and communicate hospitality work in the recruitment process. Therefore, this study examines how employers construct the image of the hospitality worker, by analyzing what job advertisements signal and communicate to the applicants. Through thematic analysis of 100 job advertisements in Sweden, we found that the ideal hospitality worker is an individualized team player with occupational passion. This means that social capacities and commitment to hospitality and gastronomy, factors that are difficult to measure, are of relevance to gaining employment. Additionally, by asking for social capacities, the distance between work and leisure is diminished and the employee is constructed as a commodity for the purpose of improving service. In contrast to the common image that hospitality work is work that anyone could do, we conclude that the qualifications for becoming a hospitality worker in the restaurant industry are fairly complex.
{"title":"Constructing the hospitality superstar in restaurant dining rooms","authors":"Kajsa Hult, Jack Lainpelto, Ute Walter, Inger M. Jonsson","doi":"10.1080/15022250.2023.2272167","DOIUrl":"https://doi.org/10.1080/15022250.2023.2272167","url":null,"abstract":"The need for competent hospitality workers is significant for the sustainable development of the restaurant industry. However, with the recurring challenges of recruiting and retaining a competent workforce, there is a need to understand how employers portray and communicate hospitality work in the recruitment process. Therefore, this study examines how employers construct the image of the hospitality worker, by analyzing what job advertisements signal and communicate to the applicants. Through thematic analysis of 100 job advertisements in Sweden, we found that the ideal hospitality worker is an individualized team player with occupational passion. This means that social capacities and commitment to hospitality and gastronomy, factors that are difficult to measure, are of relevance to gaining employment. Additionally, by asking for social capacities, the distance between work and leisure is diminished and the employee is constructed as a commodity for the purpose of improving service. In contrast to the common image that hospitality work is work that anyone could do, we conclude that the qualifications for becoming a hospitality worker in the restaurant industry are fairly complex.","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":"182 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135778419","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-25DOI: 10.1080/15022250.2023.2259345
Huseyin Arasli, Mehmet Bahri Saydam, Kaveh Jafari, Furkan Arasli
ABSTRACTUser-generated online content can be an alternative data source for investigating airport perceived service quality, which effectively accompaniments as well as cross-validates the traditional service quality questionnaires. This research aims to identify the main themes shared in online reviews by airport passengers, then, distinguish key concepts for passengers’ distractors as well as enhancers of passenger satisfaction. The research uses mixed methods, qualitative (i.e. narratives) and quantitative (i.e. computer) approaches, to investigate the main components of passengers’ airport experiences in the top five largest Scandinavian airports.A content analysis of 704 passenger’s reviews shared on an online content through web site was implemented to identify key themes as well as satisfiers/dissatisfiers regarding airports’ service perception. The analyses demonstrated nine themes in descriptions of airport travel experiences. These are “staff”, “immigration”, “gate”, “shops”, “terminal”, “lounge”, “luggage”, “screen” and “restaurants”. The outcomes of this research posit beneficial insights into airport passengers’ overall experiences according to social media platform information and facilitate the identification of the main themes linked with distractors and enhancers.KEYWORDS: Service qualityonline reviewnordic airportspassenger perceptionairline industry Disclosure statementNo potential conflict of interest was reported by the author(s).
{"title":"Nordic Airports’ service quality attributes: themes in online reviews","authors":"Huseyin Arasli, Mehmet Bahri Saydam, Kaveh Jafari, Furkan Arasli","doi":"10.1080/15022250.2023.2259345","DOIUrl":"https://doi.org/10.1080/15022250.2023.2259345","url":null,"abstract":"ABSTRACTUser-generated online content can be an alternative data source for investigating airport perceived service quality, which effectively accompaniments as well as cross-validates the traditional service quality questionnaires. This research aims to identify the main themes shared in online reviews by airport passengers, then, distinguish key concepts for passengers’ distractors as well as enhancers of passenger satisfaction. The research uses mixed methods, qualitative (i.e. narratives) and quantitative (i.e. computer) approaches, to investigate the main components of passengers’ airport experiences in the top five largest Scandinavian airports.A content analysis of 704 passenger’s reviews shared on an online content through web site was implemented to identify key themes as well as satisfiers/dissatisfiers regarding airports’ service perception. The analyses demonstrated nine themes in descriptions of airport travel experiences. These are “staff”, “immigration”, “gate”, “shops”, “terminal”, “lounge”, “luggage”, “screen” and “restaurants”. The outcomes of this research posit beneficial insights into airport passengers’ overall experiences according to social media platform information and facilitate the identification of the main themes linked with distractors and enhancers.KEYWORDS: Service qualityonline reviewnordic airportspassenger perceptionairline industry Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":"127 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135815215","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-09-19DOI: 10.1080/15022250.2023.2256698
Aarni Tuomi, Elina Moreira Kares, Husna Zainal Abidin
Physiological and psychological constraints, e.g. increased risk of serious illness or loneliness imposed by mobility restrictions, make older adults one of the hardest hit tourist segments amidst during and after COVID-19. Older adults play a particularly important role as consumers of cultural tourism services. To mitigate for lack of in-situ cultural tourism experiences, many service providers have moved their offerings to a digital format, from virtual museum tours to livestreamed concerts. However, previous research suggests that older adults may not be as agile users of digital technology as younger tourists, potentially making it difficult for them to partake in digital cultural tourism. To that end, this paper explores factors influencing older adults’ acceptance and use of digital technology to access and partake in digital cultural tourism experiences. An empirical study drawing on technology acceptance model (TAM) is conducted, whereby 357 Finnish older adults (aged 60+) are surveyed. Findings indicate that digital cultural tourism services are seen to complement in-situ cultural tourism experiences to some degree, but that challenges such as lack of feeling of community and interaction, technical constraints, as well as lack of information of available services limit adoption. Implications for tourism management are considered.
{"title":"Digital cultural tourism: older adults’ acceptance and use of digital cultural tourism services","authors":"Aarni Tuomi, Elina Moreira Kares, Husna Zainal Abidin","doi":"10.1080/15022250.2023.2256698","DOIUrl":"https://doi.org/10.1080/15022250.2023.2256698","url":null,"abstract":"Physiological and psychological constraints, e.g. increased risk of serious illness or loneliness imposed by mobility restrictions, make older adults one of the hardest hit tourist segments amidst during and after COVID-19. Older adults play a particularly important role as consumers of cultural tourism services. To mitigate for lack of in-situ cultural tourism experiences, many service providers have moved their offerings to a digital format, from virtual museum tours to livestreamed concerts. However, previous research suggests that older adults may not be as agile users of digital technology as younger tourists, potentially making it difficult for them to partake in digital cultural tourism. To that end, this paper explores factors influencing older adults’ acceptance and use of digital technology to access and partake in digital cultural tourism experiences. An empirical study drawing on technology acceptance model (TAM) is conducted, whereby 357 Finnish older adults (aged 60+) are surveyed. Findings indicate that digital cultural tourism services are seen to complement in-situ cultural tourism experiences to some degree, but that challenges such as lack of feeling of community and interaction, technical constraints, as well as lack of information of available services limit adoption. Implications for tourism management are considered.","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-09-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135064141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2023-07-11DOI: 10.1080/15022250.2023.2233932
Edita Tverijonaite, Anna Dóra Sæþórsdóttir, Rannveig Ólafsdóttir, C. M. Hall
ABSTRACT The growing popularity of nature-based tourism means that the tourism industry is increasingly utilizing wilderness areas to provide visitor experiences. However, tourism activities negatively impact wilderness quality. Tourism service providers play an important role in shaping these impacts. Therefore, this study investigates their preferences regarding wilderness use and development. It focuses on the Icelandic Central Highlands, which contain some of Europe’s largest wildernesses and are an important venue for tourism. The relationship between participants’ preferences and environmental attitudes is also investigated, providing insights into the reasoning behind these preferences. For this study an online questionnaire was distributed among day tour providers and travel agencies operating in Iceland. The results revealed that the attitudes of over 87% of the participants were pro-environmental. Accordingly, most tourism service providers preferred basic tourism infrastructure in the Central Highlands, and they did not support further energy or road developments. However, their attitudes toward the Central Highlands National Park proposal were divergent despite the positive relationship with environmental attitudes. Concerns about regulations and access restrictions to the area played an important role in shaping the attitudes toward the national park proposal, demonstrating the importance of considering tourism stakeholders’ interests for ensuring their support for wilderness conservation.
{"title":"Wilderness: a resource or a sanctuary? Views of tourism service providers","authors":"Edita Tverijonaite, Anna Dóra Sæþórsdóttir, Rannveig Ólafsdóttir, C. M. Hall","doi":"10.1080/15022250.2023.2233932","DOIUrl":"https://doi.org/10.1080/15022250.2023.2233932","url":null,"abstract":"ABSTRACT The growing popularity of nature-based tourism means that the tourism industry is increasingly utilizing wilderness areas to provide visitor experiences. However, tourism activities negatively impact wilderness quality. Tourism service providers play an important role in shaping these impacts. Therefore, this study investigates their preferences regarding wilderness use and development. It focuses on the Icelandic Central Highlands, which contain some of Europe’s largest wildernesses and are an important venue for tourism. The relationship between participants’ preferences and environmental attitudes is also investigated, providing insights into the reasoning behind these preferences. For this study an online questionnaire was distributed among day tour providers and travel agencies operating in Iceland. The results revealed that the attitudes of over 87% of the participants were pro-environmental. Accordingly, most tourism service providers preferred basic tourism infrastructure in the Central Highlands, and they did not support further energy or road developments. However, their attitudes toward the Central Highlands National Park proposal were divergent despite the positive relationship with environmental attitudes. Concerns about regulations and access restrictions to the area played an important role in shaping the attitudes toward the national park proposal, demonstrating the importance of considering tourism stakeholders’ interests for ensuring their support for wilderness conservation.","PeriodicalId":47630,"journal":{"name":"Scandinavian Journal of Hospitality and Tourism","volume":" ","pages":""},"PeriodicalIF":3.6,"publicationDate":"2023-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44456934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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