User experience with disinformation-countering tools: usability challenges and suggestions for improvement

IF 2.4 Q3 COMPUTER SCIENCE, INTERDISCIPLINARY APPLICATIONS Frontiers in Computer Science Pub Date : 2023-10-02 DOI:10.3389/fcomp.2023.1253166
Kimberley Nault, Umar Ruhi
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Abstract

Digital media has facilitated information spread and simultaneously opened a gateway for the distribution of disinformation. Websites and browser extensions have been put forth to mitigate its harm; however, there is a lack of research exploring their efficacy and user experiences. To address this gap, we conducted a usability evaluation of two websites and three browser extensions. Using a mixed methods approach, data from a heuristic evaluation and a moderated, task-based usability evaluation are analyzed in triangulation with data collected using summative evaluations. Challenges are identified to stem from users’ inability to understand results due to the presentation of information, unclear terminology, or lack of explanations. As a solution, we recommend four design principles: First is to establish credibility, second is to improve the general visual layout and design of the tools, third is to improve search capabilities, and finally, heavy importance should be given to the depth and presentation of information.
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使用虚假信息对抗工具的用户体验:可用性挑战和改进建议
数字媒体促进了信息的传播,同时也为虚假信息的传播打开了大门。网站和浏览器扩展已被推出以减轻其危害;然而,缺乏对其功效和用户体验的研究。为了解决这个问题,我们对两个网站和三个浏览器扩展进行了可用性评估。使用混合方法的方法,从启发式评估和适度的,基于任务的可用性评估的数据进行三角分析,使用总结性评估收集的数据。挑战被确定为源于用户由于信息的呈现、术语不清或缺乏解释而无法理解结果。作为解决方案,我们推荐四个设计原则:第一是建立可信度,第二是改进工具的总体视觉布局和设计,第三是提高搜索能力,最后,应高度重视信息的深度和呈现。
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来源期刊
Frontiers in Computer Science
Frontiers in Computer Science COMPUTER SCIENCE, INTERDISCIPLINARY APPLICATIONS-
CiteScore
4.30
自引率
0.00%
发文量
152
审稿时长
13 weeks
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