Investigating The Impact of Cause Related Marketing on Consumer Attitude and Purchase Intention

Galuh Mira Saktiana, Adhi Prakosa
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Abstract

Cause-related marketing (CRM) is a marketing program that closely relates to corporate social responsibility. The increasing popularity of CRM has led many researchers to investigate effective CRM campaign strategies. This study employs an experimental design with a factorial design to assess the impact of time duration, proximity, and congruence on brand attitudes and intentions. The study was conducted with college students from two cities in Indonesia, and statistical analyses, including t-tests and regression, were utilized. The results indicate that respondents' attitudes vary with respect to time duration and congruence, and attitudes towards brands related to CRM programs positively affect intentions. Therefore, marketers should consider the attributes of CRM, such as duration and congruence, to ensure that the program is accepted by consumers.
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原因关联营销对消费者态度和购买意愿的影响研究
事业相关营销(CRM)是一种与企业社会责任密切相关的营销方案。随着客户关系管理的日益普及,许多研究人员开始研究有效的客户关系管理活动策略。本研究采用实验设计和因子设计来评估时间持续时间、接近度和一致性对品牌态度和意图的影响。本研究以印尼两个城市的大学生为研究对象,采用t检验和回归等统计分析方法。结果表明,受访者的态度在时间持续时间和一致性方面存在差异,对与CRM计划相关的品牌的态度对意向有积极影响。因此,营销人员应该考虑客户关系管理的属性,如持续时间和一致性,以确保计划被消费者接受。
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