INFLUENCE OF BUSINESS PROCESS RE-ENGINEERING ENABLERS ON ORGANIZATION PERFORMANCE OF LOCAL AIRLINES IN KENYA

Abstract

This study established the impact of business process re-engineering enablers on organizational performance of Airlines in Kenya. The specific objectives were influence of top management support, information technology, organization structure and organization culture on organizational performance of local Airline operating in Kenya. The study used descriptive research method. Quantitative methods were applied in data collection and analysis. The study gathered primary data through structured questionnaires given to 143 randomly selected managers from the selected Airlines. Analyzed data was summarized, coded and entered in a computer aided tool (Statistical Package for Social Sciences (SPSS) for analysis which generated descriptive statistics such as means, standard deviation and frequency distribution. The results indicated that organization structure had positive and significant effect on organizational performance. Organization culture had a positive and significant effect on organizational performance. Information communication technology had a significant effect on organizational performance. Top management had a positive and significant effect on performance. On the other hand, the regression analysis revealed that the business process re-engineering explained up to 57.3% change in organizational performance of local Airlines operating in Kenya. The study concluded that business process re-engineering significantly influences organizational performance of local Airlines operating in Kenya. The study recommended that top management in local airline companies need to ensure that they support any implementation taking place in the organization. This can be achieved by them showing their commitment toward the implementation process. The study recommended that the management should invest in secure and faster Information communication technology system. Further, the ICT employees should keep improving system challenges highlighted by the users/customers. Key Words: Management Support, Information Technology, Organization Structure, Organization Culture CITATION : Opondo, B., & Deya, J. (2023). Influence of business process re-engineering enablers on organization performance of local airlines in Kenya. The Strategic Journal of Business & Change Management, 10 (4), 106 – 142. http://dx.doi.org/10.61426/sjbcm.v10i4.2739