Remote Moderated Usability Testing of a Mobile Phone App for Remote Monitoring of Pregnant Women at High Risk of Preeclampsia in Karachi, Pakistan

Abstract

This study assessed the usability of the smartphone app, named “Raabta” from the perspective of pregnant women at high risk of preeclampsia to improve the Raabta app for future implementation. Think-aloud and task-completion techniques were used with a purposive sample of 14 pregnant women at high risk of preeclampsia. The sessions were audio-recorded and later professionally transcribed for thematic analysis. The study generated learnings associated with four themes: improving the clarity of instructions, messaging, and terminology; accessibility for non-tech savvy and illiterate Urdu users; enhancing visuals and icons for user engagement; and simplifying navigation and functionality. Overall, user feedback emphasized the importance of enhancing the clarity of instructions, messaging, and terminology within the Raabta app. Voice messages and visuals were valued by users, particularly among the non-tech savvy and illiterate Urdu users, as they enhance accessibility and enable independent monitoring. Suggestions were made to enhance user engagement through visual improvements such as enhanced graphics and culturally aligned color schemes. Lastly, users highlighted the need for improved navigation both between screens and within screens to enhance the overall user experience. The Raabta app prototype will be modified based on the feedback of the users to address the unique needs of diverse groups.