Exploring context-related challenges and adaptive responses while working from home during COVID-19

Abstract

Purpose This paper aims to understand how context-related factors impacted productivity for managers while working from home in the Luxembourgish market during the COVID-19 pandemic. It also screens for coping mechanisms causing better mental and work-related results. Design/methodology/approach A focus group approach was applied with 46 participants. Participants were placed into 11 groups, and the research was conducted from July 2021 to October 2021. The findings are based on the in-depth analysis of the qualitative data using atlas.ti software. Findings Challenges that the participants had faced while working from home during COVID-19 revealed issues in all four layers of the context-related framework. Social challenges, namely loneliness, communication and trust, were most present among those four layers. Ensuring a better person-environment fit by using different coping mechanisms by participants, produced a healthier psychological and mental state, claimed by participants. Research limitations/implications This research was conducted in Luxembourg and on middle managers and did not involve a large sample. Additionally, future research might strive for quantitative data to better understand the phenomenon of work from anywhere and its relations to work-life integration, stress and resilience. Practical implications The paper adds more clarification on the application of the context-related factors and person-environment fit necessary for resilience and thus productivity of employees. In addition, the paper may serve managers and HR managers to develop more impactful practices, processes, education and tools to support working from home. Originality/value The paper explores personal challenges and coping mechanisms while working from home during the COVID-19 pandemic in Luxembourg.