Perception of the community toward the transition of pharmaceutical care services from ministry of health primary healthcare centers to community pharmacies

Noha Al Aloola, Sumaiah Aljudabi, Fathy Behery, Monira Alwhaibi, Tariq Alhawassi
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引用次数: 2

Abstract

Introduction: There is a lack of research on the impact of the transition of pharmaceutical care service from Ministry of Health (MOH) primary healthcare centers (PHCs) to community pharmacies (Wasfaty service) in Saudi Arabia. This study explored the Saudi community’s perception toward the transition of pharmaceutical care service. Community needs and expectations from the Wasfaty service were assessed, and its experience, concerns, and limitations were evaluated.Methods: Qualitative, in-depth, semistructured interviews of Saudi community members who visited community pharmacies with electronic prescriptions from MOH PHCs were conducted. The data obtained from participants were thematically organized and analyzed using NVivo software.Results: Seven themes related to the new Wasfaty service were identified and divided into three categories: perception toward the transition in pharmaceutical care, experience with the Wasfaty service, and concerns about limitations of the Wasfaty service. The Saudi community was generally satisfied with the new Wasfaty service and highlighted its benefits compared to PHCs pharmacies. These include: easier access, time flexibility, lower crowds, better communication with pharmacists, better medication education, better medication availability, better control over dispensing, and easier refills. However, the community complained about the lack of privacy in community pharmacies, the lack of female pharmacists, and the low number of Saudi pharmacists. They also were concerned about the number and location of community pharmacies featuring the Wasfaty service, some technical issues, and the lack of labels on medications (i.e., receiving no instructions about medication storage).Conclusions: The Saudi community showed its need for the transition in pharmaceutical care services.
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社区对从卫生部初级卫生保健中心向社区药房过渡的药学服务的看法
在沙特阿拉伯,缺乏对从卫生部(MOH)初级卫生保健中心(PHCs)向社区药房(Wasfaty服务)过渡的药学服务的影响的研究。本研究探讨了沙特社区对药品服务转型的看法。对Wasfaty服务的社区需求和期望进行了评估,并对其经验、关注点和局限性进行了评估。方法:采用定性、深度、半结构化访谈方法,对持卫生部初级保健中心电子处方到社区药房就诊的沙特社区成员进行访谈。从参与者获得的数据按主题进行组织,并使用NVivo软件进行分析。结果:确定了与新的Wasfaty服务相关的七个主题,并将其分为三类:对药学服务转型的看法,Wasfaty服务的体验,以及对Wasfaty服务局限性的担忧。沙特社区普遍对新的Wasfaty服务感到满意,并强调了与初级保健药店相比的好处。这些措施包括:更容易获得、时间灵活、人群较少、与药剂师更好地沟通、更好地进行药物教育、更好地提供药物、更好地控制配药以及更容易重新配药。然而,社区抱怨社区药房缺乏隐私,缺乏女药剂师,沙特药剂师人数少。他们还对提供Wasfaty服务的社区药房的数量和位置、一些技术问题以及药物上缺乏标签(即没有收到关于药物储存的说明)表示关注。结论:沙特社区显示出对药学服务转型的需求。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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