Safe City: A Study of Channels for Public Warnings for Emergency Communication in Finland, Germany, and Greece

IF 2.4 Q3 COMPUTER SCIENCE, ARTIFICIAL INTELLIGENCE Multimodal Technologies and Interaction Pub Date : 2023-10-10 DOI:10.3390/mti7100094
Sari Yli-Kauhaluoma, Milt Statheropoulos, Anne Zygmanowski, Osmo Anttalainen, Hanna Hakulinen, Maria Theodora Kontogianni, Matti Kuula, Johannes Pernaa, Paula Vanninen
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Abstract

Public warning systems are an essential element of safe cities. However, the functionality of neither traditional nor digital emergency warnings is understood well enough from the perspective of citizens. This study examines smart city development from the perspective of safety by exploring citizens’ viewpoints. It investigates people’s perceptions of the ways in which they obtain warnings and information about emergencies involving health risks. Data were collected in the form of focus group interviews and semi-structured interviews in Finland, Germany, and Greece. The results suggest that people place a lot of trust in their social network, receiving text messages, and their ability to use web-based search engines in order to obtain public warnings. The study discusses the challenges identified by citizens in the use of conventional radio and television transmissions and sirens for public warnings. Based on the results, citizens demonstrate informed ignorance about existing mobile emergency applications. Our results imply that it is not sufficient to build emergency communication infrastructure: the development of smart, safe cities requires continuous work and the integration of both hard and soft infrastructure-oriented strategies, i.e., technological infrastructure development including digitalisation and education, advancement of knowledge, and participation of people. Both strategic aspects are essential to enable people to take advantage of novel digital applications in emergency situations.
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平安城市:芬兰、德国和希腊公共预警应急通信渠道研究
公共预警系统是安全城市的重要组成部分。然而,从公民的角度来看,传统和数字紧急警报的功能都没有得到足够的理解。本研究通过探索市民的观点,从安全的角度审视智慧城市的发展。它调查了人们对获取涉及健康风险的紧急情况的警告和信息的方式的看法。在芬兰、德国和希腊以焦点小组访谈和半结构化访谈的形式收集数据。研究结果表明,人们对自己的社交网络、接收短信以及使用基于网络的搜索引擎获取公共警告的能力非常信任。该研究讨论了公民在使用传统广播和电视传输以及公共警报警报器时所发现的挑战。根据结果,公民对现有的移动应急应用程序表现出知情无知。我们的研究结果表明,仅仅建设应急通信基础设施是不够的:智慧、安全城市的发展需要持续的工作和软硬基础设施战略的整合,即包括数字化和教育在内的技术基础设施发展、知识进步和人们的参与。这两个战略方面对于使人们能够在紧急情况下利用新的数字应用至关重要。
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来源期刊
Multimodal Technologies and Interaction
Multimodal Technologies and Interaction Computer Science-Computer Science Applications
CiteScore
4.90
自引率
8.00%
发文量
94
审稿时长
4 weeks
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