The Use of New Technologies in Logistics: Drone (UAV) Use in Last Mile Delivery

Abstract

The increasing volume of e-commerce has complicated delivery operations, making it imperative to diversify the processes. Industry leaders have attempted to use drones, autonomous vehicles, electric vehicles, etc., in delivery processes. The research examined the adoption of consumer drone usage in delivery. The Technology Acceptance Model (TAM) was used in the study. In the analysis method, Partial Least Squares-Structural Equation Modelling (PLS-SEM), which is commonly used in the literature for multiple relationships due to the presence of multiple dependent and mediating variables, was used with the Smart PLS software package. Only the H5 hypothesis was rejected in the research, and the other hypotheses were accepted. When examining the hypothesis results, it was concluded that people are open to technological innovations and have a positive outlook on using drones in future product delivery processes.