Oğuz EMRE, Zekeriya ARSLAN, Hüseyin GÜVEN, Ayşegül ULUTAŞ KESKİNKILIÇ
{"title":"Okul Öncesi Eğitim Kurumlarında Hizmet Kalitesinin Servqual Yöntemiyle Değerlendirilmesi: Türkiye Örneği","authors":"Oğuz EMRE, Zekeriya ARSLAN, Hüseyin GÜVEN, Ayşegül ULUTAŞ KESKİNKILIÇ","doi":"10.17233/sosyoekonomi.2023.04.06","DOIUrl":null,"url":null,"abstract":"The service quality of pre-school education institutions is a pivotal issue in meeting the expectations of education policies in Türkiye regarding solution proposals, institution adequacy and dissemination of pre-school education, and supporting children's development at a desired level. This study evaluates the service quality in pre-school education institutions through the Servqual method. The study's working group consisted of 428 parents whose children learn at pre-school education institutions in İzmir, Diyarbakır, Karaman, Kahramanmaraş, and Zonguldak provinces during the 2020-2021 academic year. The study deployed the Servqual scale as a data collection tool. The results revealed that the parents’ expectations were met regarding tangibles and empathy, while their expectations were unmet regarding reliability, responsiveness and assurance.","PeriodicalId":42679,"journal":{"name":"Sosyoekonomi","volume":null,"pages":null},"PeriodicalIF":0.3000,"publicationDate":"2023-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Sosyoekonomi","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.17233/sosyoekonomi.2023.04.06","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"ECONOMICS","Score":null,"Total":0}
引用次数: 0
Abstract
The service quality of pre-school education institutions is a pivotal issue in meeting the expectations of education policies in Türkiye regarding solution proposals, institution adequacy and dissemination of pre-school education, and supporting children's development at a desired level. This study evaluates the service quality in pre-school education institutions through the Servqual method. The study's working group consisted of 428 parents whose children learn at pre-school education institutions in İzmir, Diyarbakır, Karaman, Kahramanmaraş, and Zonguldak provinces during the 2020-2021 academic year. The study deployed the Servqual scale as a data collection tool. The results revealed that the parents’ expectations were met regarding tangibles and empathy, while their expectations were unmet regarding reliability, responsiveness and assurance.
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