Perceptions of artificial intelligence: A survey of academic librarians in Canada and the United States

Abstract

This study aims to evaluate the perceptions of librarians with regard to artificial intelligence in academic libraries. An online survey of 24 questions was distributed through library distribution lists in Canada and the United States at the end of the summer in 2019. Findings suggest that librarians do not agree on a definition of artificial intelligence which is in keeping with this emerging field. The survey responses highlight the fact that academic librarians require more training with regard to artificial intelligence and its potential applications in libraries. Other important implications include a recognition that library patrons are interested in AI and that little to no programming about it has been offered in academic libraries. Very few studies have focused on academic librarians' perceptions of AI. This article highlights some useful practical implications for AI technologies in libraries and how AI could help improve library services and workflows.