Trusting information systems in everyday work events - effects on cognitive resources, performance, and well-being.

IF 2 3区工程技术 Q3 ENGINEERING, INDUSTRIAL Ergonomics Pub Date : 2025-01-01 Epub Date: 2023-12-02 DOI:10.1080/00140139.2023.2286910

Lea S Müller, Guido Hertel

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引用次数: 0

Abstract

In today's data-intensive work environments, information systems are crucial for supporting workers. However, workers often do not rely on these systems but resort to workarounds. We argue that trust is essential for workers' reliance on information systems, positively affecting workers' cognitive resources, performance, and well-being. Moreover, we argue that the organisational context (accountability, distractions) and user-related factors qualify trust-outcome associations by affecting workers' trust calibration. In a preregistered study, we asked N = 291 employed users of information systems to re-experience prior everyday usage events (event reconstruction method) and assess event-specific trust in the system, work outcomes, and context conditions. Results confirmed the assumed association between trust in the information system and workers' ratings of both performance and well-being. Moreover, workers' technology competence and need for cognition - but not contextual conditions - qualified trust-outcome associations. Our results offer specific suggestions for achieving successful use of information systems at work.

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日常工作事件中的信任信息系统——对认知资源、表现和幸福感的影响。

在当今数据密集型的工作环境中，信息系统对于支持工作人员至关重要。然而，工作人员往往不依赖这些系统，而是采取变通办法。我们认为，信任对员工对信息系统的依赖至关重要，对员工的认知资源、绩效和幸福感产生积极影响。此外，我们认为组织背景(问责制、分心)和用户相关因素通过影响员工的信任校准来限定信任-结果关联。在一项预先登记的研究中，我们要求N = 291名受雇的信息系统用户重新体验之前的日常使用事件(事件重建方法)，并评估对系统、工作成果和上下文条件的事件特定信任。结果证实了对信息系统的信任与员工对工作表现和幸福感的评级之间的假设联系。此外，工人的技术能力和认知需求——而不是情境条件——限定了信任-结果关联。我们的研究结果为在工作中成功使用信息系统提供了具体的建议。

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来源期刊

Ergonomics 工程技术-工程：工业

CiteScore

4.60

自引率

12.50%

发文量

147

审稿时长

6 months

期刊介绍： Ergonomics, also known as human factors, is the scientific discipline that seeks to understand and improve human interactions with products, equipment, environments and systems. Drawing upon human biology, psychology, engineering and design, Ergonomics aims to develop and apply knowledge and techniques to optimise system performance, whilst protecting the health, safety and well-being of individuals involved. The attention of ergonomics extends across work, leisure and other aspects of our daily lives. The journal Ergonomics is an international refereed publication, with a 60 year tradition of disseminating high quality research. Original submissions, both theoretical and applied, are invited from across the subject, including physical, cognitive, organisational and environmental ergonomics. Papers reporting the findings of research from cognate disciplines are also welcome, where these contribute to understanding equipment, tasks, jobs, systems and environments and the corresponding needs, abilities and limitations of people. All published research articles in this journal have undergone rigorous peer review, based on initial editor screening and anonymous refereeing by independent expert referees.