Alicia Martin-Navarro, Maria Paula Lechuga Sancho, Jose Aurelio Medina-Garrido
{"title":"Testing an instrument to measure the BPMS-KM Support Model","authors":"Alicia Martin-Navarro, Maria Paula Lechuga Sancho, Jose Aurelio Medina-Garrido","doi":"arxiv-2311.14348","DOIUrl":null,"url":null,"abstract":"BPMS (Business Process Management System) represents a type of software that\nautomates the organizational processes looking for efficiency. Since the\nknowledge of organizations lies in their processes, it seems probable that a\nBPMS can be used to manage the knowledge applied in these processes. Through\nthe BPMS-KM Support Model, this study aims to determine the reliability and\nvalidity of a 65-item instrument to measure the utility and the use of a BPMS\nfor knowledge management (KM). A questionnaire was sent to 242 BPMS users and\nto determine its validity, a factorial analysis was conducted. The results\nshowed that the measuring instrument is trustworthy and valid. It represents\nimplications for research, since it provides an instrument validated for\nresearch on the success of a BPMS for KM. There would also be practical\nimplications, since managers can evaluate the use of BPMS, in addition to\nautomating processes to manage knowledge.","PeriodicalId":501487,"journal":{"name":"arXiv - QuantFin - Economics","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2023-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"arXiv - QuantFin - Economics","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/arxiv-2311.14348","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
BPMS (Business Process Management System) represents a type of software that
automates the organizational processes looking for efficiency. Since the
knowledge of organizations lies in their processes, it seems probable that a
BPMS can be used to manage the knowledge applied in these processes. Through
the BPMS-KM Support Model, this study aims to determine the reliability and
validity of a 65-item instrument to measure the utility and the use of a BPMS
for knowledge management (KM). A questionnaire was sent to 242 BPMS users and
to determine its validity, a factorial analysis was conducted. The results
showed that the measuring instrument is trustworthy and valid. It represents
implications for research, since it provides an instrument validated for
research on the success of a BPMS for KM. There would also be practical
implications, since managers can evaluate the use of BPMS, in addition to
automating processes to manage knowledge.