BPMS for management: a systematic literature review

Abstract

The aim of this paper is to carry out a systematic analysis of the literature to show the state of the art of Business Processes Management Systems (BPMS). BPMS represents a technology that automates business processes connecting users with their tasks. For this, a systematic review of the literature of the last ten years was carried out, using scientific papers indexed in the main databases of the knowledge area. The papers generated by the search were later analysed and filtered. Among the findings of this study, the academic interest and the multidisciplinary nature of the subject, as this type of studies have been identified in different areas of knowledge. Our research is a starting point for future research eager to develop a more robust theory and broaden the interest of the subject due its economic impact on process management.