Analysing factors affecting the success of Information System (IS): An AHP-Based Analysis of Public Service IS in India

Abstract

This paper aims to analyse the information systems in the public service segment – banking, revenue department, land records & registrations, electricity supply, water supply, etc., covering 16 segments – on three parameters – installation process, the performance of the IS and the user (the staff operating the IS) satisfaction. The current study presents the blueprint for the IS managers or companies in this segment for the performance evaluation from the user’s perspective with the defined AHP Factor Analysis model. Further, the methodology helps the practitioners in shortlisting of information systems for decision-making. The research work has proved that the AHP-based analysis can be one of the better fit methods for analysing the key parameters or criteria for evaluating an information system for the user satisfaction or shortlisting of candidates for the selection process.