Leader-member exchange, team-member exchange, employee satisfaction, and service-oriented organizational citizenship behavior in the international logistics industry: The moderating effect of the service climate
Kuo-Chung Shang , Szu-Yu Kuo , Shih-Wei Hsu , Po-Lin Lai , Kung-Don Ye
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引用次数: 0
Abstract
How top managers enable employees to exhibit service-oriented organizational citizenship behavior to improve a company's performance and employee satisfaction is an important issue for business operations in the international logistics industry. Structural equation modeling (SEM) is applied to examine the relationships between leader-member exchange (LMX), team-member exchange (TMX), employee satisfaction, the service climate, and service-oriented organizational citizenship behavior (SOCB). Meanwhile the service climate is established as a moderating effect in the relationship between employee satisfaction and SOCB.
The responses of 123 individuals from the international logistics industry were collected via a questionnaire. The results showed that LMX and TMX can directly impact employee satisfaction. In addition, employee satisfaction and the service climate can directly impact SOCB. Moreover, the service climate has a positive moderating effect between employee satisfaction and SOCB. This research suggests that LMX, TMX and the service climate play an important role in improving international logistics companies' SOCB.
期刊介绍：
Research in Transportation Business & Management (RTBM) will publish research on international aspects of transport management such as business strategy, communication, sustainability, finance, human resource management, law, logistics, marketing, franchising, privatisation and commercialisation. Research in Transportation Business & Management welcomes proposals for themed volumes from scholars in management, in relation to all modes of transport. Issues should be cross-disciplinary for one mode or single-disciplinary for all modes. We are keen to receive proposals that combine and integrate theories and concepts that are taken from or can be traced to origins in different disciplines or lessons learned from different modes and approaches to the topic. By facilitating the development of interdisciplinary or intermodal concepts, theories and ideas, and by synthesizing these for the journal''s audience, we seek to contribute to both scholarly advancement of knowledge and the state of managerial practice. Potential volume themes include: -Sustainability and Transportation Management- Transport Management and the Reduction of Transport''s Carbon Footprint- Marketing Transport/Branding Transportation- Benchmarking, Performance Measurement and Best Practices in Transport Operations- Franchising, Concessions and Alternate Governance Mechanisms for Transport Organisations- Logistics and the Integration of Transportation into Freight Supply Chains- Risk Management (or Asset Management or Transportation Finance or ...): Lessons from Multiple Modes- Engaging the Stakeholder in Transportation Governance- Reliability in the Freight Sector
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