Investigation of student experiences with ChatGPT-supported online learning applications in higher education

IF 3.3 3区 教育学 Q1 EDUCATION & EDUCATIONAL RESEARCH Australasian Journal of Educational Technology Pub Date : 2023-12-22 DOI:10.14742/ajet.8915
Bünyamin Kayali, Mehmet Yavuz, Şener Balat, M. Çalişan
{"title":"Investigation of student experiences with ChatGPT-supported online learning applications in higher education","authors":"Bünyamin Kayali, Mehmet Yavuz, Şener Balat, M. Çalişan","doi":"10.14742/ajet.8915","DOIUrl":null,"url":null,"abstract":"The purpose of this study was to determine university students' experiences with the use of ChatGPT in online courses. The sample consisted of 84 associate degree students from a state university in Turkey. A multi-method approach was used in the study. Although quantitative data were collected using the Chatbot Usability Scale, qualitative data were collected using a semi-structured interview form that we developed. The data were analysed using descriptive and content analysis methods. According to the findings, ChatGPT exhibits advantages such as a user-friendly interface and fast, concise, relevant responses. Moreover, emphasizing its contribution to the learning process, the information provided was sufficient and topic-oriented. The understandability of the chatbot’s functions and the clarity of their communication were emphasized. However, there are disadvantages such as performance issues, frequency of errors and the risk of providing misleading information. Concerns have also been raised about the potential difficulties chatbots may face in ambiguous conversations and providing insufficient information on privacy issues. In conclusion, ChatGPT is recognised as a potentially valuable tool in education based on positive usability impressions; however, more research is needed for its safe use.\nImplications for practice or policy\n\nBased on positive usability impressions, students and instructors can use ChatGPT to support educational activities.\nChatGPT can promote and enhance students' personalised learning experiences.\nChatGPT can be used in all higher education courses.\nUsers should be cautious about the accuracy and reliability of the answers provided by ChatGPT.\nDecision-makers should take precautions against risks such as privacy, ethics, confidentiality and security that may arise from using artificial intelligence in education.\n","PeriodicalId":47812,"journal":{"name":"Australasian Journal of Educational Technology","volume":null,"pages":null},"PeriodicalIF":3.3000,"publicationDate":"2023-12-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Australasian Journal of Educational Technology","FirstCategoryId":"95","ListUrlMain":"https://doi.org/10.14742/ajet.8915","RegionNum":3,"RegionCategory":"教育学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"EDUCATION & EDUCATIONAL RESEARCH","Score":null,"Total":0}
引用次数: 0

Abstract

The purpose of this study was to determine university students' experiences with the use of ChatGPT in online courses. The sample consisted of 84 associate degree students from a state university in Turkey. A multi-method approach was used in the study. Although quantitative data were collected using the Chatbot Usability Scale, qualitative data were collected using a semi-structured interview form that we developed. The data were analysed using descriptive and content analysis methods. According to the findings, ChatGPT exhibits advantages such as a user-friendly interface and fast, concise, relevant responses. Moreover, emphasizing its contribution to the learning process, the information provided was sufficient and topic-oriented. The understandability of the chatbot’s functions and the clarity of their communication were emphasized. However, there are disadvantages such as performance issues, frequency of errors and the risk of providing misleading information. Concerns have also been raised about the potential difficulties chatbots may face in ambiguous conversations and providing insufficient information on privacy issues. In conclusion, ChatGPT is recognised as a potentially valuable tool in education based on positive usability impressions; however, more research is needed for its safe use. Implications for practice or policy Based on positive usability impressions, students and instructors can use ChatGPT to support educational activities. ChatGPT can promote and enhance students' personalised learning experiences. ChatGPT can be used in all higher education courses. Users should be cautious about the accuracy and reliability of the answers provided by ChatGPT. Decision-makers should take precautions against risks such as privacy, ethics, confidentiality and security that may arise from using artificial intelligence in education.
查看原文
分享 分享
微信好友 朋友圈 QQ好友 复制链接
本刊更多论文
调查高等教育中学生使用由 ChatGPT 支持的在线学习应用程序的体验
本研究旨在了解大学生在在线课程中使用 ChatGPT 的体验。样本包括来自土耳其一所国立大学的 84 名副学士学位学生。研究采用了多种方法。虽然定量数据是通过聊天机器人可用性量表收集的,但定性数据是通过我们开发的半结构化访谈表收集的。数据分析采用了描述性和内容分析法。研究结果表明,ChatGPT 具有界面友好、回复快速、简洁、相关性强等优点。此外,为了强调其对学习过程的贡献,所提供的信息是充分的且以主题为导向。聊天机器人功能的易懂性和交流的清晰度也得到了强调。不过,聊天机器人也有缺点,如性能问题、出错频率和提供误导性信息的风险。还有人对聊天机器人在模棱两可的对话中可能面临的困难以及在隐私问题上提供的信息不足表示担忧。总之,基于积极的可用性印象,ChatGPT 被认为是一种潜在的有价值的教育工具;但是,还需要更多的研究来保证其安全使用。 对实践或政策的影响基于积极的可用性印象,学生和教师可以使用 ChatGPT 来支持教育活动。ChatGPT 可以促进和提高学生的个性化学习体验。ChatGPT 可以用于所有高等教育课程。用户应该谨慎对待 ChatGPT 提供的答案的准确性和可靠性。决策者应该采取预防措施,防范在教育中使用人工智能可能带来的隐私、道德、保密和安全等风险。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 去求助
来源期刊
Australasian Journal of Educational Technology
Australasian Journal of Educational Technology EDUCATION & EDUCATIONAL RESEARCH-
CiteScore
7.60
自引率
7.30%
发文量
54
审稿时长
36 weeks
期刊最新文献
How to sustain a centralised approach to learning design Privacy versus pedagogy – students’ perceptions of using learning analytics in higher education Access and Participation: The use of Technologies as tools for Inclusion by Spanish University Lecturers The effects of visualisation literacy and data storytelling dashboards on teachers’ cognitive load Students got mail: Do students read semi-tailored emails and what is the impact?
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
已复制链接
已复制链接
快去分享给好友吧!
我知道了
×
扫码分享
扫码分享
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1