Optimizing the configuration of personalized service supply chain under resource orchestration mechanism

IF 3.7 4区管理学 Q2 BUSINESS Electronic Commerce Research Pub Date : 2023-12-26 DOI:10.1007/s10660-023-09792-4

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Abstract

Since customers’ demands usually exhibit a greater degree of diversity and personalization, and suppliers’ service capacity fluctuates dynamically, the disruptions of service supply chain (SSC) will occur when focal firm cannot find appropriate suppliers that completely meet customers’ requirements at specific time and place. To address this challenge, a novel SSC resource orchestration mechanism has been proposed based on large-scale researches on Chinese service enterprises. From the theoretical lens of viability supply chain framework and resource orchestration theory, the process of service suppliers reconstructing their capabilities has been scrutinized. On this basis, this study formulates the optimization model for SSC configuration which captures a trade-off between profitability and service quality, and adopts the improved NSGA-II algorithm to solve the bi-objective optimization model. For verification and validation of the proposed mechanism and algorithm, the presented methodology has been applied in a real-business case of a Chinese leading transportation technologies consulting service enterprise. This study demonstrates that a more flexible and profitable SSC can be reached in the changing business environment through the reconstruction of suppliers’ capability and the reconfiguration of the entire supply chain. Besides, all the participants can benefit from the configuration schemes since the interest-sharing strategy has been considered in the optimization model.

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资源协调机制下个性化服务供应链的优化配置

摘要由于客户的需求通常呈现出更高的多样性和个性化，而供应商的服务能力又是动态变化的，因此，当焦点企业无法在特定的时间和地点找到完全满足客户需求的合适供应商时，服务供应链（SSC）就会出现中断。为了应对这一挑战，我们在对中国服务企业进行大规模研究的基础上，提出了一种新颖的服务供应链资源协调机制。本研究从可行性供应链框架和资源协调理论的理论视角出发，对服务供应商的能力重构过程进行了研究。在此基础上，本研究提出了在盈利能力和服务质量之间进行权衡的 SSC 配置优化模型，并采用改进的 NSGA-II 算法求解双目标优化模型。为了验证和确认所提出的机制和算法，本文提出的方法被应用于一家中国领先的交通技术咨询服务企业的实际业务案例中。这项研究表明，在不断变化的商业环境中，通过供应商能力的重建和整个供应链的重新配置，可以实现更加灵活和有利可图的供应链管理。此外，由于优化模型中考虑了利益共享策略，所有参与者都能从配置方案中获益。

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来源期刊

Electronic Commerce Research Multiple-

CiteScore

7.50

自引率

12.80%

发文量

期刊介绍： The Internet and the World Wide Web have brought a fundamental change in the way that individuals access data, information and services. Individuals have access to vast amounts of data, to experts and services that are not limited in time or space. This has forced business to change the way in which they conduct their commercial transactions with their end customers and with other businesses, resulting in the development of a global market through the Internet. The emergence of the Internet and electronic commerce raises many new research issues. The Electronic Commerce Research journal will serve as a forum for stimulating and disseminating research into all facets of electronic commerce - from research into core enabling technologies to work on assessing and understanding the implications of these technologies on societies, economies, businesses and individuals. The journal concentrates on theoretical as well as empirical research that leads to better understanding of electronic commerce and its implications. Topics covered by the journal include, but are not restricted to the following subjects as they relate to the Internet and electronic commerce: Dissemination of services through the Internet;Intelligent agents technologies and their impact;The global impact of electronic commerce;The economics of electronic commerce;Fraud reduction on the Internet;Mobile electronic commerce;Virtual electronic commerce systems;Application of computer and communication technologies to electronic commerce;Electronic market mechanisms and their impact;Auctioning over the Internet;Business models of Internet based companies;Service creation and provisioning;The job market created by the Internet and electronic commerce;Security, privacy, authorization and authentication of users and transactions on the Internet;Electronic data interc hange over the Internet;Electronic payment systems and electronic funds transfer;The impact of electronic commerce on organizational structures and processes;Supply chain management through the Internet;Marketing on the Internet;User adaptive advertisement;Standards in electronic commerce and their analysis;Metrics, measurement and prediction of user activity;On-line stock markets and financial trading;User devices for accessing the Internet and conducting electronic transactions;Efficient search techniques and engines on the WWW;Web based languages (e.g., HTML, XML, VRML, Java);Multimedia storage and distribution;Internet;Collaborative learning, gaming and work;Presentation page design techniques and tools;Virtual reality on the net and 3D visualization;Browsers and user interfaces;Web site management techniques and tools;Managing middleware to support electronic commerce;Web based education, and training;Electronic journals and publishing on the Internet;Legal issues, taxation and property rights;Modeling and design of networks to support Internet applications;Modeling, design and sizing of web site servers;Reliability of intensive on-line applications;Pervasive devices and pervasive computing in electronic commerce;Workflow for electronic commerce applications;Coordination technologies for electronic commerce;Personalization and mass customization technologies;Marketing and customer relationship management in electronic commerce;Service creation and provisioning. Audience: Academics and professionals involved in electronic commerce research and the application and use of the Internet. Managers, consultants, decision-makers and developers who value the use of electronic com merce research results. Special Issues: Electronic Commerce Research publishes from time to time a special issue of the devoted to a single subject area. If interested in serving as a guest editor for a special issue, please contact the Editor-in-Chief J. Christopher Westland at westland@uic.edu with a proposal for the special issue. Officially cited as: Electron Commer Res