David Lopez-Lopez, Miquel Angel Plaza-Navas, Jose Torres-Pruñonosa, Luis F. Martinez
{"title":"Navigating the landscape of e-commerce: thematic clusters, intellectual turning points, and burst patterns in online reputation management","authors":"David Lopez-Lopez, Miquel Angel Plaza-Navas, Jose Torres-Pruñonosa, Luis F. Martinez","doi":"10.1007/s10660-024-09893-8","DOIUrl":null,"url":null,"abstract":"<p>Recognizing the challenges identified in the vast literature exploring the intellectual landscape of Online Reputation Management (ORM) in the realm of e-commerce, this study performs a quantitative bibliometric analysis, specifically a co-citation analysis using CiteSpace software, to find thematic clusters in a sample of 1136 papers containing 48,385 cited references. This is the first co-citation analysis of ORM literature that cluster the intellectual structure and identifies both the intellectual turning points and burst papers. The results reveal 14 distinct co-citation clusters, each representing a unique thematic structure. An in-depth analysis further characterizes the clusters, ranging from the impact of online reputation on the hospitality industry to frameworks explaining trust formation in e-commerce. Additionally, the study identifies intellectual turning points by assessing betweenness centrality, highlighting four seminal papers that have strongly influenced the field. Furthermore, burst detection analysis uncovers the temporal dynamics of research trends, showcasing the enduring influence of certain clusters and the transient nature of burst patterns. The novelty and importance of the results from the detailed burst detection analysis lie in identifying a significant evolution in research focus over time. Initially, research was concentrated on foundational studies and understanding customer behavior. It then shifted towards practical applications in specific industries, particularly in hospitality and online reviews. In recent years, the emphasis has been on integrating ORM into broader business strategies, especially within e-commerce and the collaborative economy. This research not only contributes to a deeper understanding of ORM, but also serves as a valuable guide for researchers, practitioners, and policymakers in the evolving landscape of online reputation in e-commerce.</p>","PeriodicalId":47264,"journal":{"name":"Electronic Commerce Research","volume":null,"pages":null},"PeriodicalIF":3.7000,"publicationDate":"2024-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Electronic Commerce Research","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1007/s10660-024-09893-8","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0
Abstract
Recognizing the challenges identified in the vast literature exploring the intellectual landscape of Online Reputation Management (ORM) in the realm of e-commerce, this study performs a quantitative bibliometric analysis, specifically a co-citation analysis using CiteSpace software, to find thematic clusters in a sample of 1136 papers containing 48,385 cited references. This is the first co-citation analysis of ORM literature that cluster the intellectual structure and identifies both the intellectual turning points and burst papers. The results reveal 14 distinct co-citation clusters, each representing a unique thematic structure. An in-depth analysis further characterizes the clusters, ranging from the impact of online reputation on the hospitality industry to frameworks explaining trust formation in e-commerce. Additionally, the study identifies intellectual turning points by assessing betweenness centrality, highlighting four seminal papers that have strongly influenced the field. Furthermore, burst detection analysis uncovers the temporal dynamics of research trends, showcasing the enduring influence of certain clusters and the transient nature of burst patterns. The novelty and importance of the results from the detailed burst detection analysis lie in identifying a significant evolution in research focus over time. Initially, research was concentrated on foundational studies and understanding customer behavior. It then shifted towards practical applications in specific industries, particularly in hospitality and online reviews. In recent years, the emphasis has been on integrating ORM into broader business strategies, especially within e-commerce and the collaborative economy. This research not only contributes to a deeper understanding of ORM, but also serves as a valuable guide for researchers, practitioners, and policymakers in the evolving landscape of online reputation in e-commerce.
期刊介绍：
The Internet and the World Wide Web have brought a fundamental change in the way that individuals access data, information and services. Individuals have access to vast amounts of data, to experts and services that are not limited in time or space. This has forced business to change the way in which they conduct their commercial transactions with their end customers and with other businesses, resulting in the development of a global market through the Internet. The emergence of the Internet and electronic commerce raises many new research issues. The Electronic Commerce Research journal will serve as a forum for stimulating and disseminating research into all facets of electronic commerce - from research into core enabling technologies to work on assessing and understanding the implications of these technologies on societies, economies, businesses and individuals. The journal concentrates on theoretical as well as empirical research that leads to better understanding of electronic commerce and its implications. Topics covered by the journal include, but are not restricted to the following subjects as they relate to the Internet and electronic commerce: Dissemination of services through the Internet;Intelligent agents technologies and their impact;The global impact of electronic commerce;The economics of electronic commerce;Fraud reduction on the Internet;Mobile electronic commerce;Virtual electronic commerce systems;Application of computer and communication technologies to electronic commerce;Electronic market mechanisms and their impact;Auctioning over the Internet;Business models of Internet based companies;Service creation and provisioning;The job market created by the Internet and electronic commerce;Security, privacy, authorization and authentication of users and transactions on the Internet;Electronic data interc hange over the Internet;Electronic payment systems and electronic funds transfer;The impact of electronic commerce on organizational structures and processes;Supply chain management through the Internet;Marketing on the Internet;User adaptive advertisement;Standards in electronic commerce and their analysis;Metrics, measurement and prediction of user activity;On-line stock markets and financial trading;User devices for accessing the Internet and conducting electronic transactions;Efficient search techniques and engines on the WWW;Web based languages (e.g., HTML, XML, VRML, Java);Multimedia storage and distribution;Internet;Collaborative learning, gaming and work;Presentation page design techniques and tools;Virtual reality on the net and 3D visualization;Browsers and user interfaces;Web site management techniques and tools;Managing middleware to support electronic commerce;Web based education, and training;Electronic journals and publishing on the Internet;Legal issues, taxation and property rights;Modeling and design of networks to support Internet applications;Modeling, design and sizing of web site servers;Reliability of intensive on-line applications;Pervasive devices and pervasive computing in electronic commerce;Workflow for electronic commerce applications;Coordination technologies for electronic commerce;Personalization and mass customization technologies;Marketing and customer relationship management in electronic commerce;Service creation and provisioning. Audience: Academics and professionals involved in electronic commerce research and the application and use of the Internet. Managers, consultants, decision-makers and developers who value the use of electronic com merce research results. Special Issues: Electronic Commerce Research publishes from time to time a special issue of the devoted to a single subject area. If interested in serving as a guest editor for a special issue, please contact the Editor-in-Chief J. Christopher Westland at westland@uic.edu with a proposal for the special issue. Officially cited as: Electron Commer Res
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
