Work in transition: exploring pandemic-displaced employees' communication

IF 3.1 Q1 COMMUNICATION Journal of Communication Management Pub Date : 2024-01-02 DOI:10.1108/jcom-08-2022-0096
Justin Walden, Cheng Zeng
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Abstract

Purpose

This paper sought to understand the communication activities of employees who were required to work from home because of the COVID-19 pandemic. The authors examined the relationship between these individuals' efficient and interrupting communication with their peers in other locations and with individuals who were colocated with them at home. The authors also investigated these workers' job engagement and willingness to speak out about organizational issues.

Design/methodology/approach

This paper drew upon a survey of 579 employees via an online panel.

Findings

Efficient communication positively predicted employees' job engagement, whereas interruptions negatively predicted job engagement. Additional analyses showed that efficient communication was positively associated with job engagement, which in predicted a higher level of employee voice. Managers showed significantly higher levels of job engagement and voice than nonmanagers.

Practical implications

Recommendations are made for communication managers to cultivate job engagement and to manage interruptions with home-based employees.

Originality/value

Scholars with an interest in job demands and resources have not fully examined how interpersonal communication shapes job engagement and voice scholars have often overlooked teleworkers' communication needs. This study adds depth to the communication management literature in both areas.

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过渡时期的工作:探索大流行病中流离失所员工的沟通方式
目的 本文旨在了解因 COVID-19 大流行而需要在家工作的员工的交流活动。作者研究了这些员工与其他地点的同事以及与在家工作的同事之间的高效沟通和中断沟通之间的关系。作者还调查了这些员工的工作投入度以及就组织问题发表意见的意愿。研究结果高效沟通对员工的工作投入度有积极的预测作用,而中断沟通对工作投入度有消极的预测作用。其他分析表明,高效沟通与工作投入度呈正相关,而工作投入度预示着更高水平的员工话语权。对沟通管理者提出了培养工作投入度和管理在家工作员工中断的建议。原创性/价值对工作需求和资源感兴趣的学者尚未充分研究人际沟通如何影响工作投入度,而声音学者往往忽视了远程工作者的沟通需求。本研究为这两个领域的沟通管理文献增加了深度。
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来源期刊
CiteScore
5.40
自引率
6.50%
发文量
29
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