Environmental and personal barriers encountered in community pharmacy settings based on public opinions

Ahmad Al-Azayzih, Walid Al-Qerem, Z. Kharaba, Lara Albiss, Abdullah Alawneh, Dima Abu-Dalhoum, Laith Yousef, Mohammad Al-Amreen, Zeina Abedrabbo
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Abstract

Aim: We aimed in this study to assess the potential environmental and personal barriers encountered in the community pharmacies in Jordan. Methods: A validated self-administered survey was distributed online to 721 participants from all regions in Jordan. Results: All approached participants (721 subjects) answered the survey. The most common environmental and personal barriers reported were that community pharmacies were not disabled patients friendly (59.4%) and pharmacist's low self-confidence (80.4%), respectively. Socioeconomic characteristics such as being male, married, receiving lower income and having higher educational degrees, were associated with an increase in reported personal communication barriers. Conclusion: Our study indicated that environmental and personal barriers are prevalent in the community pharmacy practice, which could impact the quality of pharmaceutical services provided.
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基于民意的社区药房环境和个人障碍
目的:本研究旨在评估约旦社区药房可能遇到的环境和个人障碍。方法:我们在网上向来自约旦所有地区的 721 名参与者发放了一份经过验证的自填式调查问卷:在网上向来自约旦各地区的 721 名参与者发放了一份经过验证的自填式调查问卷。结果:所有受访者(721 人)都回答了调查问卷。最常见的环境和个人障碍分别是社区药房对残疾患者不友好(59.4%)和药剂师自信心不足(80.4%)。社会经济特征,如男性、已婚、收入较低和教育程度较高,与所报告的个人沟通障碍的增加有关。结论我们的研究表明,环境障碍和个人障碍在社区药房工作中普遍存在,这可能会影响所提供药物服务的质量。
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