Patient Satisfaction with Physiotherapy Services: A Comparative Study between Public and Private Hospitals

Mahnoor Tariq, Sara Hussain, Maida Shabbir, Shabah Surriya
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Abstract

The level of services delivered by physiotherapists to recipients is stated by the satisfaction of patient but patient satisfaction studies are lacking within physiotherapy domain in public and private hospitals in Pakistan. Objective: To ascertain patient’s satisfaction with physiotherapy services and to compare the results in this context between public and private hospitals. Methods: This cross- sectional observational study was conducted in 3 public and 3 private hospitals of Lahore in a time period of three months. Total 148 patients were evaluated, 74 from the public hospitals and 74 from the private hospitals. The 5- point Likert scale was used in patients to identify patient satisfaction from physiotherapy services. Results: The study indicated that the level of satisfaction of patients who are receiving physiotherapy services is higher in private hospitals than in public hospitals. 95.8% of the patients were satisfied with the physiotherapy services received from private hospitals and only 20.6 % of the patients receiving physiotherapy services from public hospitals were satisfied with their treatment. Conclusions: Patient satisfaction is an essential domain of the extent of quality of care. So, it must be appraised on time to offer better facilities to the patients. There was a high level of satisfaction described by patient receiving Outpatient Physiotherapy Department (OPD) services in private hospitals while most of the patients receiving OPD services from public hospitals were dissatisfied with their treatment.
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患者对物理治疗服务的满意度:公立医院与私立医院比较研究
物理治疗师为患者提供服务的水平取决于患者的满意度,但巴基斯坦公立和私立医院在物理治疗领域缺乏对患者满意度的研究。研究目的确定患者对物理治疗服务的满意度,并比较公立医院和私立医院在这方面的结果。研究方法:这项横断面观察研究在拉合尔的 3 家公立医院和 3 家私立医院进行,为期 3 个月。共有 148 名患者接受了评估,其中 74 人来自公立医院,74 人来自私立医院。研究采用 5 点李克特量表来确定患者对物理治疗服务的满意度。结果显示研究表明,接受物理治疗服务的患者对私立医院的满意度高于公立医院。95.8%的患者对在私立医院接受的物理治疗服务感到满意,而在公立医院接受物理治疗服务的患者中,仅有 20.6%对治疗感到满意。结论患者满意度是衡量医疗质量的一个重要方面。因此,必须及时对其进行评估,以便为患者提供更好的设施。在私立医院接受门诊物理治疗部(OPD)服务的患者对治疗的满意度较高,而在公立医院接受门诊物理治疗部服务的患者大多对治疗不满意。
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