Electronic Public Services for Citizens – an Outline of the Issues

Abstract

The implementation of e-services is part of the development of informatization of public administration. Electronic public services are becoming increasingly important nowadays. In addition to the traditional provision of services, electronic administration is becoming one of the key forms of dealing with official matters. A number of legal provisions are being implemented, which are the basis for the implementation of e-services and allow for their use. Actions to change the approach to e-services were forced during the pandemic, which allowed for the acceleration of the process of change and approach to performing tasks by the administration using the Internet. A key role in the provision of electronic services is played by the Electronic Platform of Public Administration Services (ePUAP), which provides one of the largest amounts of e-services. The aim of the article is to define e-services and to demonstrate the legal basis for their implementation in Poland. In addition, the types of e-services, the ePUAP platform and its functionalities as a platform with which it is possible to provide electronic services are discussed. The work uses the dogmatic and legal method.