The Impact of Content Temporality and Modality in Automotive User Interface on Trust and Comfort

Nadia Fereydooni, Sidney T. Scott-Sharoni, Bruce N. Walker, John K. Lenneman, Benjamin P. Austin, Takeshi Yoshida
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Abstract

The manner an HMI presents information can affect a user's experience in highly automated vehicles. This online experimental study analyzed how informing participants of future or current events and vehicle behaviors in various modalities affected trust and comfort. We observed that presenting users with information about upcoming road events and vehicle maneuvers lead to greater user trust and comfort, but only when also alerting users about the immediately occurring events. Psychological and human-robot interaction theories provided explanations for why a combination of current and future alerts may result in higher user trust. Understanding how content temporality impacts the individual has design implications that may potentially lead to an increased partnership and optimized interaction between a person and their highly automated vehicle.
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汽车用户界面内容的时空性和模式对信任感和舒适度的影响
人机界面呈现信息的方式会影响用户在高度自动驾驶汽车中的体验。这项在线实验研究分析了以各种方式告知参与者未来或当前事件和车辆行为对信任度和舒适度的影响。我们观察到,向用户提供有关即将发生的道路事件和车辆操纵的信息会提高用户的信任度和舒适度,但只有在同时提醒用户即将发生的事件时才会提高用户的信任度和舒适度。心理学和人机交互理论解释了为什么当前和未来的提醒相结合会提高用户信任度。了解内容的时间性对个人的影响具有设计意义,有可能促进人与高度自动驾驶汽车之间的合作和优化互动。
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