Teleworking antecedents: an exploration into availability bias as an impediment

IF 2.3 4区管理学 Q3 BUSINESS Information Systems and e-Business Management Pub Date : 2024-01-17 DOI:10.1007/s10257-023-00652-0

Marie-E. Godefroid, Vincent Borghoff, Ralf Plattfaut, Björn Niehaves

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Abstract

Telework technologies have been known since the 1970s, yet their adoption levels remained low until Covid-19-related lockdowns and curfews. The known rational and non-rational technology acceptance theory and biases cannot fully explain this effect. One of the possible answers to fill this gap could be availability bias which has probably also affected the lag in adopting other technologies. To examine this phenomenon, we conducted a qualitative study with 22 interviews with individuals from different organizational backgrounds and telework adoption levels. Following a combination of inductive and deductive coding, we identified three key aspects of availability bias: intention, cognitive visibility, and cognitive transfer. The findings also allowed us to delineate this bias further from other biases, e.g., the status quo bias, and classical technology acceptance models, e.g., UTAUT. Thereby, this study examines a bias so far only very limitedly researched in the information systems and extends technology acceptance and cognitive bias literature. The findings should also enable practitioners to question their way of working and technology use more thoroughly.

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远程工作的先决条件：对妨碍远程工作的可用性偏见的探讨

远程工作技术早在 20 世纪 70 年代就已为人所知，但在与 Covid-19 相关的封锁和宵禁之前，其采用率一直很低。已知的理性和非理性技术接受理论和偏差无法完全解释这种影响。填补这一空白的可能答案之一可能是可用性偏差，这种偏差可能也影响了其他技术的采用滞后。为了研究这一现象，我们开展了一项定性研究，对来自不同组织背景和远程工作采用水平的个人进行了 22 次访谈。通过归纳和演绎编码相结合的方法，我们确定了可用性偏差的三个关键方面：意图、认知可见性和认知转移。研究结果还让我们进一步将这种偏差与其他偏差（如现状偏差）和经典技术接受模型（如UTAUT）区分开来。因此，本研究探讨了迄今为止信息系统领域研究非常有限的一种偏见，并扩展了技术接受和认知偏见方面的文献。研究结果还将有助于从业人员更全面地质疑自己的工作方式和技术使用。

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来源期刊

Information Systems and e-Business Management Multiple-

CiteScore

6.20

自引率

11.10%

发文量

期刊介绍： Nowadays, in the age of information technology and the internet, the creation and maintenance of business models has to consider the latest developments in information technology to ensure competitiveness and long-term success of the enterprise. The aim of Information Systems Management (ISM) is to integrate information technology into business models and business processes to explore its potential to meet the business goals. Many international journals in the field of information systems (IS) or information management (IM) focus primarily on the quantitative analysis of information systems phenomena, especially through the use of empirical studies. However, research on qualitative analysis, development, and deployment of information systems is not covered sufficiently by the existing international IS journals. Therefore, the journal Information Systems and e-Business Management (ISeB) focuses on the core tasks of Information Systems Management, the conceptual analysis, design, and deployment of information systems, as well as on all e-business related topics. 1. Editorial objective The central aim of the journal ISeB is to publish original, well-written, self-contained contributions that elucidate novel research and innovation in information systems management and e-business which advance the field fundamentally and significantly. Published quarterly, the journal will: - Provide a vibrant forum for both academicians and industry specialists to explore the information systems and e-business management field - Bring innovative research on all aspects of information systems management from analytical, behavioral and technological perspectives - Enable rapid dissemination of latest research and innovation, supported with a double-blind peer review process. 2. Nature of topics The function of information systems management is the use of information technology (IT) to meet the information requirements of a company. Core tasks of ISM are the generation of project ideas (e.g. identification of business opportunities enabled by new information technologies), conceptual analysis, design, and integration of information systems. Submissions to ISeB should have a clear business focus and use appropriate information systems methodologies. They should either be founded on theory or should have proven their value based on prototypes and their beneficial application in the field. The general applicability of the concepts presented is strictly required. Case studies are welcome, if the insights presented allow general applicability. Moreover, empirical studies are welcome if clear research questions with relevance to the field of information systems and e-business management are given and the studies are carried out correctly. ISeB topics focus on (but are not restricted to) the following areas: - Information Modeling: The central task of information systems modeling is the conceptual specification of information systems from the business point of view. Information modeling includes the development or the application of high-level modeling techniques used for conceptual modeling, e.g. event-driven process chain (EPC) for process modeling, entity-relationship model (ERM) for data modeling, and object-oriented methods like the unified modeling language (UML). - Domain-Specific Information Systems: Different industry domains (e.g. manufacturing, retailing, or finance) are characterized by different requirements to information systems that are reflected in different IS architectures for specific domains. The development and maintenance of information systems in an industry domain can be supported by these architectures. Either the development of generalizable domain-specific architectures or the employment of such architectures in practice can be discussed. - E-Business Management (intra-organization al and inter-organizational information systems): Possible sub-topics include the development and deployment of IS for electronic commerce and supply chain management, market places, new business scenarios enabled through new technologies. Based on a business strategy, submissions have to clearly state how the strategy can be operationalized using IS. - Information Systems Development: The development and deployment of large-scale IS (e.g. enterprise resource planning software) requires the use of appropriate software engineering methodologies, procedure models, and project management. Possible research areas are the development of software engineering methodologies, procedure models, and the design of project management methods. Empirical studies on IS development may focus on the application of well-founded methods in practice. - Information Technology Management: The function of information technology management is the provision and operation of the technical infrastructure and the planning of the technical orientation of information systems in an enterprise. An important aspect is the impact of changing information systems on organizational structures and processes – and vice versa. In this context, the use of information technology to realize a business strategy efficiently can be analyzed. - Latest Information Technology Developments: Latest developments in information technology have to be evaluated to explore potentials to generate new business strategies. Current topics and trends to be evaluated for business use are e.g. business intelligence systems, agent technology, and workflow management systems. Officially cited as: Inf Syst E-Bus Manage