Collaborative innovation, strategic agility, & absorptive capacity adoption in SMEs: the moderating effects of customer knowledge management capability

IF 6.6 2区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Journal of Knowledge Management Pub Date : 2024-01-19 DOI:10.1108/jkm-10-2022-0803

Mário Nuno Mata, José Moleiro Martins, Pedro Leite Inácio

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Abstract

Purpose

The purpose of this study is to identify the relationship between collaborative innovation and the financial performance of information technology (IT) firms through the mediating role of strategic agility and absorptive capacity. Customer knowledge management capability (CKMC) is also explored as a potential moderator.

Design/methodology/approach

Data were collected from 300 respondents working in different small to medium IT enterprises operating in different cities around Portugal. The simple random sampling method was used for data collection, and Smart partial least squares-structural equation modeling (Smart PLS-SEM version 3.2.8) was used to test the hypotheses.

Findings

The findings demonstrate that collaborative innovation contributes significantly to the financial performance of IT firms in Portugal. The results also indicate that absorptive capacity and strategic agility both positively and significantly affect the relationship between collaborative innovation and firms’ financial performance. However, while the moderating role of CKMC has a positive and significant effect on the relation between collaborative innovation and strategic agility, CKMC insignificantly moderates the relation between collaborative innovation and absorptive capacity.

Originality/value

Few studies have explicitly connected collaborative innovation with firms’ financial performance; this study attempts to fill that gap. Moreover, this research investigates the mediating role of strategic agility and absorptive capacity in the relationship between collaborative innovation and financial performance. Finally, by discussing the moderating effect of CKMC, which leads to enhanced financial performance, this study proposes that when complex and unpredictable situations occur, managers should focus on customer-oriented strategies and innovation at the same time to outpace their competitors.

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中小企业的协同创新、战略敏捷性和吸收能力：客户知识管理能力的调节作用

本研究旨在通过战略敏捷性和吸收能力的中介作用，确定协同创新与信息技术（IT）企业财务绩效之间的关系。研究还探讨了客户知识管理能力（CKMC）作为潜在调节因素的作用。采用简单随机抽样法收集数据，并使用智能偏最小二乘法结构方程模型（Smart PLS-SEM 3.2.8 版）检验假设。结果还表明，吸收能力和战略敏捷性都对协同创新与企业财务绩效之间的关系产生了积极而显著的影响。然而，虽然长江管理委员会的调节作用对协同创新与战略敏捷性之间的关系有积极而显著的影响，但长江管理委员会对协同创新与吸收能力之间关系的调节作用并不显著。原创性/价值很少有研究明确地将协同创新与企业财务绩效联系起来，本研究试图填补这一空白。此外，本研究还探讨了战略敏捷性和吸收能力在协同创新与财务绩效关系中的中介作用。最后，本研究通过讨论长江委的调节作用，提出当复杂和不可预测的情况发生时，管理者应同时关注以客户为导向的战略和创新，以超越竞争对手。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Knowledge Management Multiple-

CiteScore

13.70

自引率

15.70%

发文量

期刊介绍： Knowledge Management covers all the key issues in its field including: ■Developing an appropriate culture and communication strategy ■Integrating learning and knowledge infrastructure ■Knowledge management and the learning organization ■Information organization and retrieval technologies for improving the quality of knowledge ■Linking knowledge management to performance initiatives ■Retaining knowledge - human and intellectual capital ■Using information technology to develop knowledge management ■Knowledge management and innovation ■Measuring the value of knowledge already within an organization ■What lies beyond knowledge management?