Pub Date : 2025-03-10DOI: 10.1108/jkm-03-2024-0329
Aleksandra Rudawska, Anna Pluta, Katarzyna Gadomska-Lila
Purpose
This paper aims to examine the antecedents and performance outcomes of proactive and reactive knowledge-sharing behaviour. Specifically, it investigates from the employee’s perspective how human resource management, with the system of human resource (HR) practices and work climate, influences proactive and reactive knowledge-sharing behaviours via the employees’ interest-based motivation.
Design/methodology/approach
For the main hypotheses, a moderated mediation model was tested using survey-based data from 400 employees from Poland and structural equation modelling analyses. Next, the authors used data from 143 employee supervisor dyads (subsample data) to test the employee performance outcomes of knowledge sharing.
Findings
The results show that commitment-based HR practices are positively related to knowledge-sharing behaviour via autonomous motivation when employees perceive a cooperative climate in the workplace. Furthermore, there are motivational and outcome differences between sharing knowledge reactively and proactively. External motivation is detrimental to reactive knowledge sharing, while introjected motivation is positively related to proactive knowledge sharing. Next, while proactive knowledge-sharing is related to better performance, reactive knowledge-sharing has no performance implications for employees.
Practical implications
From the managerial perspective, this study suggests that to facilitate knowledge sharing, managers should align the implementation of commitment-based HR practices with a cooperative climate in the work environment.
Originality/value
By differentiating proactive and reactive knowledge-sharing behaviour and examining the contingent role of cooperative psychological climate, the study explains the mixed results of external and introjected motivation to share knowledge. This study also provides more specific results on the performance outcomes of knowledge givers, showing that performance effects should not be taken for granted.
{"title":"Proactive or reactive sharing of knowledge, does it matter? Human resource management and motivational antecedents and performance outcomes","authors":"Aleksandra Rudawska, Anna Pluta, Katarzyna Gadomska-Lila","doi":"10.1108/jkm-03-2024-0329","DOIUrl":"https://doi.org/10.1108/jkm-03-2024-0329","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper aims to examine the antecedents and performance outcomes of proactive and reactive knowledge-sharing behaviour. Specifically, it investigates from the employee’s perspective how human resource management, with the system of human resource (HR) practices and work climate, influences proactive and reactive knowledge-sharing behaviours via the employees’ interest-based motivation.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>For the main hypotheses, a moderated mediation model was tested using survey-based data from 400 employees from Poland and structural equation modelling analyses. Next, the authors used data from 143 employee supervisor dyads (subsample data) to test the employee performance outcomes of knowledge sharing.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results show that commitment-based HR practices are positively related to knowledge-sharing behaviour via autonomous motivation when employees perceive a cooperative climate in the workplace. Furthermore, there are motivational and outcome differences between sharing knowledge reactively and proactively. External motivation is detrimental to reactive knowledge sharing, while introjected motivation is positively related to proactive knowledge sharing. Next, while proactive knowledge-sharing is related to better performance, reactive knowledge-sharing has no performance implications for employees.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>From the managerial perspective, this study suggests that to facilitate knowledge sharing, managers should align the implementation of commitment-based HR practices with a cooperative climate in the work environment.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>By differentiating proactive and reactive knowledge-sharing behaviour and examining the contingent role of cooperative psychological climate, the study explains the mixed results of external and introjected motivation to share knowledge. This study also provides more specific results on the performance outcomes of knowledge givers, showing that performance effects should not be taken for granted.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"85 1","pages":""},"PeriodicalIF":7.0,"publicationDate":"2025-03-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143569711","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-03-05DOI: 10.1108/jkm-09-2024-1109
Nguyen Tho, Nguyen Thi Mai Trang, Nguyen Ngoc Quynh Thu
Purpose
Recognizing the crucial role of leadership in innovation, this study aims to investigate the role of ambidextrous leadership (opening and closing leadership behaviors) in marketing departments’ innovation ambidexterity (exploratory and exploitative innovations), including the mediating and moderating roles of marketing managers’ psychological capital (PsyCap) and proactive personality, respectively.
Design/methodology/approach
A two-wave survey of 198 marketing managers from firms in Vietnam was conducted. Partial least squares structural equation modeling was used in hypotheses testing (net effects), and necessary condition analysis was used to decipher the necessity level of the determinants of innovation ambidexterity.
Findings
Opening leadership behavior positively affects exploratory innovation while closing leadership behavior enhances exploitative innovation. The effect of opening leadership behavior on exploratory innovation is mediated and moderated by PsyCap and proactive personality, respectively; the opposite is found for the relationship between closing leadership behavior and exploitative innovation. Finally, PsyCap is a necessary condition for exploratory innovation, whereas PsyCap and closing leadership behavior are necessary conditions for exploitative innovation.
Practical implications
Firms should pay attention to the role of ambidexterity in leadership to enable marketing managers to direct their marketing departments to acquire new knowledge, skills and processes, and reinforce existing ones to foster innovation ambidexterity. They should also consider the necessary role of the factors that help achieve the desired level of target outcomes.
Originality/value
This study identifies two boundary conditions (PsyCap, a mediator; and proactive personality, a moderator) for the relationship between opening leadership behavior and exploratory innovation. To the best of the authors’ knowledge, this study is among the first to decipher the necessity level of the determinants of innovation ambidexterity.
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Pub Date : 2025-02-25DOI: 10.1108/jkm-05-2024-0633
Tayfun Yıldız, Betül Balkan Akan, Ünsal Sığrı, Marina Dabić
Purpose
Tacit and explicit knowledge sharing play crucial roles in today’s rapidly changing business environment, particularly in fostering innovation. However, uncovering tacit knowledge sharing remains complex. The purpose of this study is to analyze the mediating roles of tacit and explicit knowledge in the relationship between a knowledge-sharing culture and organizational creativity.
Design/methodology/approach
In this study, the authors developed an extended analytical process to analyze the impact of explicit and tacit knowledge on a knowledge-sharing culture and organizational creativity. This process combines two analytical techniques: necessary condition analysis (NCA) and partial least squares structural equation modeling (PLS-SEM). NCA identifies essential bottlenecks for a specific outcome, while PLS-SEM uncovers strong connections between predictor and outcome variables. The authors applied these analyses to a sample of 155 IT experts from a leading telecom company in the Turkish ICT industry to test the relevant hypotheses.
Findings
The findings of this study indicate that tacit knowledge, rather than explicit knowledge, partially mediates the relationship between a knowledge-sharing culture and organizational creativity. This mediating role of tacit knowledge is particularly pronounced in the ICT sector. Additionally, the impact of organizational capabilities on organizational creativity is amplified by higher levels of tacit knowledge sharing.
Originality/value
The effect of organizational capabilities on organizational creativity was found to increase because of tacit knowledge sharing compared to explicit knowledge sharing, depending on the knowledge-sharing climate.
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Pub Date : 2025-02-17DOI: 10.1108/jkm-01-2024-0028
Milin Rakesh Prasad, Weng Marc Lim, Naveen Donthu, Naresh G.
<h3>Purpose</h3><p>This study aims to establish an understanding of commonsense, a valuable mechanism for navigating disruptive, volatile, uncertain, complex and ambiguous (DVUCA) environments.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>This study conducts a scientometric (bibliometric) analysis of commonsense through the lens of tacit knowledge, practical intelligence and sensemaking to unpack is nomological network.</p><!--/ Abstract__block --><h3>Findings</h3><p>This study reveals that tacit knowledge, practical intelligence and sensemaking are pivotal to the conceptualization of commonsense, crucial for navigating DVUCA environments. These elements interact within organizational contexts, influencing knowledge dynamics, decision-making processes and ethical leadership. The findings not only affirm the foundational role of these components in commonsense but also highlight their interplay in fostering organizational resilience, adaptability and strategic agility. This synergy underlines commonsense as a multifaceted and dynamic capability essential for effective management and leadership in complex settings.</p><!--/ Abstract__block --><h3>Research limitations/implications</h3><p>This study significantly enriches the theoretical landscape of commonsense by mapping its components within a scientometric-established nomological network. By identifying the interconnected roles of tacit knowledge, practical intelligence and sensemaking in organizational settings, it invites future scholarly endeavors to further dissect these relationships. It also encourages the exploration of additional elements such as emotional intelligence and cultural factors that may influence commonsense. This research opens new avenues for examining how these foundational aspects can be systematically nurtured and developed within diverse organizational environments.</p><!--/ Abstract__block --><h3>Practical implications</h3><p>This study provides actionable insights for organizational leaders and policymakers. Understanding the critical roles that tacit knowledge, practical intelligence and sensemaking play in navigating complex environments can guide the enhancement of training and development programs to strengthen these capacities. The importance of fostering a culture that supports continuous learning and ethical leadership is emphasized, as these elements are essential for sustaining competitive advantage and ensuring responsible governance. Managers are encouraged to integrate structured sensemaking processes and practical intelligence into strategic decision-making to improve adaptability and resilience when facing DVUCA challenges and opportunities.</p><!--/ Abstract__block --><h3>Originality/value</h3><p>This study offers a pioneering exploration of commonsense through the integration of tacit knowledge, practical intelligence and sensemaking into a cohesive framework. Employing scientometric analysis, the study provides a compre
{"title":"Making sense of commonsense: unpacking its nomological network through scientometrics","authors":"Milin Rakesh Prasad, Weng Marc Lim, Naveen Donthu, Naresh G.","doi":"10.1108/jkm-01-2024-0028","DOIUrl":"https://doi.org/10.1108/jkm-01-2024-0028","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to establish an understanding of commonsense, a valuable mechanism for navigating disruptive, volatile, uncertain, complex and ambiguous (DVUCA) environments.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This study conducts a scientometric (bibliometric) analysis of commonsense through the lens of tacit knowledge, practical intelligence and sensemaking to unpack is nomological network.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This study reveals that tacit knowledge, practical intelligence and sensemaking are pivotal to the conceptualization of commonsense, crucial for navigating DVUCA environments. These elements interact within organizational contexts, influencing knowledge dynamics, decision-making processes and ethical leadership. The findings not only affirm the foundational role of these components in commonsense but also highlight their interplay in fostering organizational resilience, adaptability and strategic agility. This synergy underlines commonsense as a multifaceted and dynamic capability essential for effective management and leadership in complex settings.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>This study significantly enriches the theoretical landscape of commonsense by mapping its components within a scientometric-established nomological network. By identifying the interconnected roles of tacit knowledge, practical intelligence and sensemaking in organizational settings, it invites future scholarly endeavors to further dissect these relationships. It also encourages the exploration of additional elements such as emotional intelligence and cultural factors that may influence commonsense. This research opens new avenues for examining how these foundational aspects can be systematically nurtured and developed within diverse organizational environments.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>This study provides actionable insights for organizational leaders and policymakers. Understanding the critical roles that tacit knowledge, practical intelligence and sensemaking play in navigating complex environments can guide the enhancement of training and development programs to strengthen these capacities. The importance of fostering a culture that supports continuous learning and ethical leadership is emphasized, as these elements are essential for sustaining competitive advantage and ensuring responsible governance. Managers are encouraged to integrate structured sensemaking processes and practical intelligence into strategic decision-making to improve adaptability and resilience when facing DVUCA challenges and opportunities.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study offers a pioneering exploration of commonsense through the integration of tacit knowledge, practical intelligence and sensemaking into a cohesive framework. Employing scientometric analysis, the study provides a compre","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"22 1","pages":""},"PeriodicalIF":7.0,"publicationDate":"2025-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143417480","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-02-17DOI: 10.1108/jkm-05-2024-0517
Paola Scorrano, Elena Borin, Alkis Thrassou, Federica Cavallo, Giovanni Mastroleo
Purpose
The paper aims to interpret sustainable regional development (SRD) as an exchange ecosystem in which stakeholders provide reciprocal access to resources, benefiting both individual and systemic levels. This paper suggests that knowledge, as a shared and value-transcribed critical resource, nourishes a community’s motivational system (CMS), orienting it toward SRD. This inherently raises questions regarding the nature of social business models (SBM) that can best support community’s motivational system, as well as their sustainable regional development derivatives.
Design/methodology/approach
This paper employs the Fuzzy Expert System (FES) to analyze companies participating in the three most representative Italian consortia, aiming to empirically address the knowledge gap regarding the influence of social business model on sustainable regional development.
Findings
Applying our theoretical framework to Agro-food Protection Consortia – a specific type of hybrid social, regional value-oriented business organization – this paper demonstrates that knowledge sharing along environmental, social and economic dimensions enhances sustainable regional development. Using the IF (condition) → THEN (action) logic of fuzzy method, the study identified knowledge exchange as a key condition motivating actors to contribute to sustainable regional development. This dynamic approach enables better alignment between stakeholders and regional goals.
Originality/value
This paper presents practicable participatory strategic guidelines that balance informal and formal governance mechanisms with the catalytic and enhancing connection of strategic business initiatives for Sustainable Regional Development.
{"title":"Knowledge sharing between businesses and stakeholders for systemic and sustainable regional development. Insights in the agri-food sector","authors":"Paola Scorrano, Elena Borin, Alkis Thrassou, Federica Cavallo, Giovanni Mastroleo","doi":"10.1108/jkm-05-2024-0517","DOIUrl":"https://doi.org/10.1108/jkm-05-2024-0517","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The paper aims to interpret sustainable regional development (SRD) as an exchange ecosystem in which stakeholders provide reciprocal access to resources, benefiting both individual and systemic levels. This paper suggests that knowledge, as a shared and value-transcribed critical resource, nourishes a community’s motivational system (CMS), orienting it toward SRD. This inherently raises questions regarding the nature of social business models (SBM) that can best support community’s motivational system, as well as their sustainable regional development derivatives.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This paper employs the Fuzzy Expert System (FES) to analyze companies participating in the three most representative Italian consortia, aiming to empirically address the knowledge gap regarding the influence of social business model on sustainable regional development.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Applying our theoretical framework to Agro-food Protection Consortia – a specific type of hybrid social, regional value-oriented business organization – this paper demonstrates that knowledge sharing along environmental, social and economic dimensions enhances sustainable regional development. Using the IF (condition) → THEN (action) logic of fuzzy method, the study identified knowledge exchange as a key condition motivating actors to contribute to sustainable regional development. This dynamic approach enables better alignment between stakeholders and regional goals.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This paper presents practicable participatory strategic guidelines that balance informal and formal governance mechanisms with the catalytic and enhancing connection of strategic business initiatives for Sustainable Regional Development.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"10 1","pages":""},"PeriodicalIF":7.0,"publicationDate":"2025-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143417481","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-02-11DOI: 10.1108/jkm-03-2024-0256
Qian Zhou, Shuxiang Wang, Liya Wang, Wei Xu
<h3>Purpose</h3><p>Open innovation platform has become an effective field through which enterprises can acquire valuable knowledge for incremental and breakthrough innovation. However, as more entities join the innovation platform, the knowledge activities in the platform ecosystem are now facing higher complexity and vulnerability due to the differences in the knowledge demands as well as conflicting interest claims of participants. The lack of mature governance mechanisms has caused opportunistic behaviors like knowledge infringement, leakage and hiding, which seriously hinder the in-depth knowledge sharing and effective utilization. What’s more, the enthusiasm for collaborative innovation also reduced among multi-subjects. Therefore, the purpose of this study is to improve platform participants’ innovation ambidexterity under the guidance of scientific design of platform knowledge governance mechanisms through improved knowledge transformation processes.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>Therefore, based on knowledge governance theory and knowledge transformation model (SECI, socialization-externalization-combination-internalization), the study explored the influence of relationship and contractual knowledge governance on the innovation ambidexterity of platform participants through the mediation effect of knowledge transformation. To better analyze complex causal relationships among variables and the chain multiple mediation effect, structural equation modeling is used, coupled with bootstrap analysis verification.</p><!--/ Abstract__block --><h3>Findings</h3><p>Platform contractual governance and relationship governance can positively influence the innovation ambidexterity of participants through knowledge trading and reuse, as well as through knowledge sharing and creation. The findings not only contribute to optimizing the effectiveness of knowledge activities on digital platforms but also provide empirical evidence and practical insights to support enterprises’ incremental and breakthrough innovation according to their own knowledge bases.</p><!--/ Abstract__block --><h3>Practical implications</h3><p>The findings offer valuable insights for providing decision-making guidance not only for platform-leading enterprises but also for individual and enterprise users on effectively using open innovation platforms to conduct knowledge seeking, trading or sharing and knowledge reuse or creation to enlarge the incremental innovation value and to trigger breakthrough innovation value in their product and technology developments.</p><!--/ Abstract__block --><h3>Social implications</h3><p>Through diverse knowledge governance mechanisms, platform-leading enterprises do not only act as “economic agents” with private attributes to reduce knowledge asymmetry in the public trading market, diffuse knowledge broadly and mitigate cooperation costs to increase economic value; they also serve as “social actors” for mult
{"title":"Knowledge governance and innovation ambidexterity in the platform context: exploring the role of knowledge transformation","authors":"Qian Zhou, Shuxiang Wang, Liya Wang, Wei Xu","doi":"10.1108/jkm-03-2024-0256","DOIUrl":"https://doi.org/10.1108/jkm-03-2024-0256","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Open innovation platform has become an effective field through which enterprises can acquire valuable knowledge for incremental and breakthrough innovation. However, as more entities join the innovation platform, the knowledge activities in the platform ecosystem are now facing higher complexity and vulnerability due to the differences in the knowledge demands as well as conflicting interest claims of participants. The lack of mature governance mechanisms has caused opportunistic behaviors like knowledge infringement, leakage and hiding, which seriously hinder the in-depth knowledge sharing and effective utilization. What’s more, the enthusiasm for collaborative innovation also reduced among multi-subjects. Therefore, the purpose of this study is to improve platform participants’ innovation ambidexterity under the guidance of scientific design of platform knowledge governance mechanisms through improved knowledge transformation processes.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>Therefore, based on knowledge governance theory and knowledge transformation model (SECI, socialization-externalization-combination-internalization), the study explored the influence of relationship and contractual knowledge governance on the innovation ambidexterity of platform participants through the mediation effect of knowledge transformation. To better analyze complex causal relationships among variables and the chain multiple mediation effect, structural equation modeling is used, coupled with bootstrap analysis verification.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Platform contractual governance and relationship governance can positively influence the innovation ambidexterity of participants through knowledge trading and reuse, as well as through knowledge sharing and creation. The findings not only contribute to optimizing the effectiveness of knowledge activities on digital platforms but also provide empirical evidence and practical insights to support enterprises’ incremental and breakthrough innovation according to their own knowledge bases.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The findings offer valuable insights for providing decision-making guidance not only for platform-leading enterprises but also for individual and enterprise users on effectively using open innovation platforms to conduct knowledge seeking, trading or sharing and knowledge reuse or creation to enlarge the incremental innovation value and to trigger breakthrough innovation value in their product and technology developments.</p><!--/ Abstract__block -->\u0000<h3>Social implications</h3>\u0000<p>Through diverse knowledge governance mechanisms, platform-leading enterprises do not only act as “economic agents” with private attributes to reduce knowledge asymmetry in the public trading market, diffuse knowledge broadly and mitigate cooperation costs to increase economic value; they also serve as “social actors” for mult","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"14 1","pages":""},"PeriodicalIF":7.0,"publicationDate":"2025-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143258161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-02-10DOI: 10.1108/jkm-09-2024-1108
Yimer Mohammed, Merrill Warkentin, Tibebe Beshah
Purpose
This study aims to investigate how cultural factors – specifically power distance (PD) and uncertainty avoidance (UA) – affect employees’ use of neutralization techniques to rationalize deviant information systems (IS) behaviors. The goal is to enhance strategies for managing insider threats and improving security policies.
Design/methodology/approach
A cross-sectional survey was used to examine how national culture affects neutralization strategies related to IS misuse. A scenario-based survey was used to gather data from 292 employees, stressing four top ranked IS deviant behaviors in Ethiopian organizations. Using SmartPLS 4.0 software, the study validates measurement and structural models using partial least squares structural equation modeling. It then uses bootstrapping procedures to assess hypotheses that predict the use of justifications in situations of IS misuse.
Findings
The research finds that all four neutralization techniques – appeal to higher loyalty, claim of normalcy, defense of necessity and denial of responsibility – significantly predicted employees’ IS deviant use intention behaviors. PD and UA cultures also significantly influence IS deviant use intention, with neutralization techniques mediating this relationship, validating the model’s predictive relevance.
Research limitations/implications
The reliance on self-reported data and a cross-sectional design may limit the accuracy and causal inference of the findings. Additionally, the focus on Ethiopian respondents may restrict generalizability, highlighting the need for research in diverse contexts. Future studies could explore longitudinal or experimental designs and examine neutralization techniques and knowledge management to understand IS security.
Originality/value
This study introduces a novel model illustrating how cultural values, such as PD and UA, influence employees’ use of neutralization techniques to justify deviant behavior in Ethiopian organizations. It emphasizes the mediating role of these techniques and the need for culturally tailored anti-neutralization strategies and effective security awareness programs.
{"title":"Cultural drivers behind employees neutralizing deviant information systems security behaviors","authors":"Yimer Mohammed, Merrill Warkentin, Tibebe Beshah","doi":"10.1108/jkm-09-2024-1108","DOIUrl":"https://doi.org/10.1108/jkm-09-2024-1108","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This study aims to investigate how cultural factors – specifically power distance (PD) and uncertainty avoidance (UA) – affect employees’ use of neutralization techniques to rationalize deviant information systems (IS) behaviors. The goal is to enhance strategies for managing insider threats and improving security policies.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A cross-sectional survey was used to examine how national culture affects neutralization strategies related to IS misuse. A scenario-based survey was used to gather data from 292 employees, stressing four top ranked IS deviant behaviors in Ethiopian organizations. Using SmartPLS 4.0 software, the study validates measurement and structural models using partial least squares structural equation modeling. It then uses bootstrapping procedures to assess hypotheses that predict the use of justifications in situations of IS misuse.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The research finds that all four neutralization techniques – appeal to higher loyalty, claim of normalcy, defense of necessity and denial of responsibility – significantly predicted employees’ IS deviant use intention behaviors. PD and UA cultures also significantly influence IS deviant use intention, with neutralization techniques mediating this relationship, validating the model’s predictive relevance.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>The reliance on self-reported data and a cross-sectional design may limit the accuracy and causal inference of the findings. Additionally, the focus on Ethiopian respondents may restrict generalizability, highlighting the need for research in diverse contexts. Future studies could explore longitudinal or experimental designs and examine neutralization techniques and knowledge management to understand IS security.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This study introduces a novel model illustrating how cultural values, such as PD and UA, influence employees’ use of neutralization techniques to justify deviant behavior in Ethiopian organizations. It emphasizes the mediating role of these techniques and the need for culturally tailored anti-neutralization strategies and effective security awareness programs.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"38 1","pages":""},"PeriodicalIF":7.0,"publicationDate":"2025-02-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143192591","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-02-06DOI: 10.1108/jkm-07-2024-0847
Himadree Phookan, Revti Raman Sharma
Purpose
The existing literature presents mixed findings on how intra-multinational enterprise (MNE) competition affects cross-border interpersonal knowledge sharing; some studies indicate that it hinders, while others suggest that it facilitates, such exchanges. The purpose of this study is to address this issue by proposing and testing the U-shaped curvilinear effects of intra-MNE competition on cross-border interpersonal knowledge sharing.
Design/methodology/approach
The authors conducted a survey bias test, confirmatory factor analysis and regression analysis on data gathered from a two-stage questionnaire survey of 333 R&D employees in India, representing 40 R&D subsidiaries across MNEs headquartered in 11 countries. To mitigate potential common method bias, the authors implemented ex-ante and ex-post measures.
Findings
The results of this study show a U-shaped effect of perceived intra-MNE competition on interpersonal knowledge sharing behaviours. The authors found that low to moderate levels of intra-MNE competition hinder cross-border interpersonal knowledge sharing within the MNE, while moderate to high levels facilitate it.
Originality/value
The novelty of this study lies in challenging the current linear relationship and highlighting that the impact of the perceived intensity of intra-MNE competition on knowledge-sharing behaviours varies at different competition levels.
{"title":"Cross-border interpersonal knowledge sharing within the MNE: does intra-MNE competition hinder or facilitate it?","authors":"Himadree Phookan, Revti Raman Sharma","doi":"10.1108/jkm-07-2024-0847","DOIUrl":"https://doi.org/10.1108/jkm-07-2024-0847","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The existing literature presents mixed findings on how intra-multinational enterprise (MNE) competition affects cross-border interpersonal knowledge sharing; some studies indicate that it hinders, while others suggest that it facilitates, such exchanges. The purpose of this study is to address this issue by proposing and testing the U-shaped curvilinear effects of intra-MNE competition on cross-border interpersonal knowledge sharing.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The authors conducted a survey bias test, confirmatory factor analysis and regression analysis on data gathered from a two-stage questionnaire survey of 333 R&D employees in India, representing 40 R&D subsidiaries across MNEs headquartered in 11 countries. To mitigate potential common method bias, the authors implemented ex-ante and ex-post measures.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results of this study show a U-shaped effect of perceived intra-MNE competition on interpersonal knowledge sharing behaviours. The authors found that low to moderate levels of intra-MNE competition hinder cross-border interpersonal knowledge sharing within the MNE, while moderate to high levels facilitate it.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The novelty of this study lies in challenging the current linear relationship and highlighting that the impact of the perceived intensity of intra-MNE competition on knowledge-sharing behaviours varies at different competition levels.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"24 1","pages":""},"PeriodicalIF":7.0,"publicationDate":"2025-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143083271","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-01-28DOI: 10.1108/jkm-03-2024-0327
Mai Nguyen, Felix Septianto, Gopal Das, Ashish Malik
Purpose
In the turbulence of a business-to-business (B2B) environment, employees often face role conflict as the result of changes in task allocations due to work requirements. This research uses organizational role theory to investigate the impact of role conflict on active lurking in B2B online communities. Active lurking, defined as the behavior of seeking information and acquiring knowledge without contributing, contrasts with posters who actively share knowledge. By focusing on these dynamics, this study aims to deepen the understanding of knowledge management (KM) practices and behaviors within B2B contexts.
Design/methodology/approach
This research conducts two experimental studies with a behavioral outcome to examine the impact of role conflict on active lurking and the mediating role of knowledge self-efficacy in this regard.
Findings
The results also indicate the moderating role of transformational leadership, such that when transformational leadership is low, role conflict decreases knowledge self-efficacy and active lurking. In contrast, this effect is attenuated in a high transformational leadership environment. The findings contribute to the KM literature by demonstrating how role conflict influences knowledge-sharing behaviors in B2B contexts and by capturing active lurking using a behavioral measure.
Practical implications
The implications of this study offer strategies to address role conflict and mitigate its negative impact. By integrating the concepts of posters and lurkers into the research framework, this paper offers a fresh perspective on organizational role conflict and KM. It provides insights into lurkers and active lurking behavior in B2B online communities, thereby extending the KM literature.
Originality/value
The findings of this research are novel as they first show the moderating role of transformational leadership, wherein when transformational leadership is low, role conflict decreases knowledge self-efficacy and active lurking and second it extends the literature on online knowledge sharing in a B2B context by capturing the role of active lurking through a behavioral measure.
{"title":"Bridging role conflict and active lurking: the role of transformational leadership in B2B online communities","authors":"Mai Nguyen, Felix Septianto, Gopal Das, Ashish Malik","doi":"10.1108/jkm-03-2024-0327","DOIUrl":"https://doi.org/10.1108/jkm-03-2024-0327","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>In the turbulence of a business-to-business (B2B) environment, employees often face role conflict as the result of changes in task allocations due to work requirements. This research uses organizational role theory to investigate the impact of role conflict on active lurking in B2B online communities. Active lurking, defined as the behavior of seeking information and acquiring knowledge without contributing, contrasts with posters who actively share knowledge. By focusing on these dynamics, this study aims to deepen the understanding of knowledge management (KM) practices and behaviors within B2B contexts.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This research conducts two experimental studies with a behavioral outcome to examine the impact of role conflict on active lurking and the mediating role of knowledge self-efficacy in this regard.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>The results also indicate the moderating role of transformational leadership, such that when transformational leadership is low, role conflict decreases knowledge self-efficacy and active lurking. In contrast, this effect is attenuated in a high transformational leadership environment. The findings contribute to the KM literature by demonstrating how role conflict influences knowledge-sharing behaviors in B2B contexts and by capturing active lurking using a behavioral measure.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The implications of this study offer strategies to address role conflict and mitigate its negative impact. By integrating the concepts of posters and lurkers into the research framework, this paper offers a fresh perspective on organizational role conflict and KM. It provides insights into lurkers and active lurking behavior in B2B online communities, thereby extending the KM literature.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The findings of this research are novel as they first show the moderating role of transformational leadership, wherein when transformational leadership is low, role conflict decreases knowledge self-efficacy and active lurking and second it extends the literature on online knowledge sharing in a B2B context by capturing the role of active lurking through a behavioral measure.</p><!--/ Abstract__block -->","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"59 1","pages":""},"PeriodicalIF":7.0,"publicationDate":"2025-01-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143049909","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-01-23DOI: 10.1108/jkm-02-2024-0235
David Bruce Audretsch, Dafna Kariv
<h3>Purpose</h3><p>This paper aims to advocate for a paradigm shift that prioritizes a human-centered approach in the pursuit of innovation during crises, urging a departure from the prevailing dominance of the technology-centric approach. The incorporation of emotional capabilities as a dynamic capability is posited as a pivotal contribution, in harmony with the tenets of Society 5.0 and imperative for establishing a robust knowledge management foundation. This research underscores the significance of the human-centered approach, portraying women as exemplars in a novel paradigm of innovation development amid crises.</p><!--/ Abstract__block --><h3>Design/methodology/approach</h3><p>This research uses the framework of knowledge management for innovation to focus on the challenges presented by complex crises, now considered the new normal. The study employs a distinct, human centric approach to explore the nexus of gender, opportunities and innovation, during crises, with an emphasis on the founders’ emotional capabilities and resources as catalysts for innovation development.</p><!--/ Abstract__block --><h3>Findings</h3><p>This research utilizes mixed methods; qualitative findings driven from AI analyses reveal women’s positive approach toward innovation development in adversity, showcasing the influence of their emotional resources in their innovation pursuits. The subsequent quantitative findings, derived from a sample of 464 tech-founders navigating complex crises, emphasize the role of emotional capabilities as activators of opportunity exploitation for enhancing innovation development during crises, particularly among female founders.</p><!--/ Abstract__block --><h3>Social implications</h3><p>The potential for future research lies in exploring diverse emotional dimensions, employing various measures and methodologies. Envisioning upcoming studies that extend our findings across institutional, national and crisis contexts, emotional capabilities and skills may emerge as critical assets relevant to all entrepreneurs, transcending gender boundaries. This paper’s framework sets the stage for promising avenues at the nexus of gender and emotional capabilities in the innovation pursuits, shaping entrepreneurial performance in both challenging and stable conditions.</p><!--/ Abstract__block --><h3>Originality/value</h3><p>This research contributes significantly in several key areas. Firstly, it explores innovation development and knowledge management within Society 5.0 during a polycrisis, emphasizing the crucial role of emotional capabilities in activating opportunity exploitation. Secondly, it champions a human-centric premise in innovation, highlighting women as role models for innovation during crises and introducing pathways to tap into external resources, ultimately enriching knowledge management. Thirdly, the innovative methodological approach using Artificial Intelligence (AI) and Natural Language Processing (NLP) to construct syn
{"title":"Emotional resources and knowledge management: a gender perspective on human-centric innovation amidst crises","authors":"David Bruce Audretsch, Dafna Kariv","doi":"10.1108/jkm-02-2024-0235","DOIUrl":"https://doi.org/10.1108/jkm-02-2024-0235","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>This paper aims to advocate for a paradigm shift that prioritizes a human-centered approach in the pursuit of innovation during crises, urging a departure from the prevailing dominance of the technology-centric approach. The incorporation of emotional capabilities as a dynamic capability is posited as a pivotal contribution, in harmony with the tenets of Society 5.0 and imperative for establishing a robust knowledge management foundation. This research underscores the significance of the human-centered approach, portraying women as exemplars in a novel paradigm of innovation development amid crises.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>This research uses the framework of knowledge management for innovation to focus on the challenges presented by complex crises, now considered the new normal. The study employs a distinct, human centric approach to explore the nexus of gender, opportunities and innovation, during crises, with an emphasis on the founders’ emotional capabilities and resources as catalysts for innovation development.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This research utilizes mixed methods; qualitative findings driven from AI analyses reveal women’s positive approach toward innovation development in adversity, showcasing the influence of their emotional resources in their innovation pursuits. The subsequent quantitative findings, derived from a sample of 464 tech-founders navigating complex crises, emphasize the role of emotional capabilities as activators of opportunity exploitation for enhancing innovation development during crises, particularly among female founders.</p><!--/ Abstract__block -->\u0000<h3>Social implications</h3>\u0000<p>The potential for future research lies in exploring diverse emotional dimensions, employing various measures and methodologies. Envisioning upcoming studies that extend our findings across institutional, national and crisis contexts, emotional capabilities and skills may emerge as critical assets relevant to all entrepreneurs, transcending gender boundaries. This paper’s framework sets the stage for promising avenues at the nexus of gender and emotional capabilities in the innovation pursuits, shaping entrepreneurial performance in both challenging and stable conditions.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>This research contributes significantly in several key areas. Firstly, it explores innovation development and knowledge management within Society 5.0 during a polycrisis, emphasizing the crucial role of emotional capabilities in activating opportunity exploitation. Secondly, it champions a human-centric premise in innovation, highlighting women as role models for innovation during crises and introducing pathways to tap into external resources, ultimately enriching knowledge management. Thirdly, the innovative methodological approach using Artificial Intelligence (AI) and Natural Language Processing (NLP) to construct syn","PeriodicalId":48368,"journal":{"name":"Journal of Knowledge Management","volume":"15 1","pages":""},"PeriodicalIF":7.0,"publicationDate":"2025-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143020776","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}