Co-designing tourism experience systems: A living lab experiment in reflexivity

IF 8.9 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Journal of Destination Marketing & Management Pub Date : 2024-01-25 DOI:10.1016/j.jdmm.2024.100858

Bert Smit , Frans Melissen , Xavier Font

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Abstract

Stakeholders must purposely reflect on the suitability of process models for designing tourism experience systems. Specific characteristics of these models relate to developing tourism experience systems as integral parts of wider socio-technical systems. Choices made in crafting such models need to address three reflexivity mechanisms: problem, stakeholder and method definition. We systematically evaluate application of these mechanisms in a living lab experiment, by developing evaluation episodes using the framework for evaluation in design science research. We outline (i) the development of these evaluation episodes and (ii) how executing them influenced the process and outcomes of co-crafting the process model. We highlight both the benefits of and an approach to incorporate reflexivity in developing process models for designing tourism experience systems.

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共同设计旅游体验系统：反身性的活实验室实验

利益相关者必须对设计旅游体验系统的过程模型的适宜性进行有目的的思考。这些模型的具体特点涉及将旅游体验系统作为更广泛的社会技术系统的组成部分来开发。在设计这些模型时，需要考虑三个反思机制：问题、利益相关者和方法定义。我们通过使用设计科学研究中的评估框架制定评估情节，系统地评估了这些机制在生活实验室实验中的应用。我们概述了(i)这些评价事件的发展和(ii)执行这些评价事件如何影响共同起草过程模型的过程和结果。我们强调了在开发旅游体验系统设计流程模型时采用反身性的好处和方法。

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来源期刊

Journal of Destination Marketing & Management Multiple-

CiteScore

18.60

自引率

3.60%

发文量

审稿时长

43 days

期刊介绍： The Journal of Destination Marketing & Management (JDMM) is an international journal that focuses on the study of tourist destinations, specifically their marketing and management. It aims to provide a critical understanding of all aspects of destination marketing and management, considering their unique contexts in terms of policy, planning, economics, geography, and history. The journal seeks to develop a strong theoretical foundation in this field by incorporating knowledge from various disciplinary approaches. Additionally, JDMM aims to promote critical thinking and innovation in destination marketing and management, expand the boundaries of knowledge, and serve as a platform for international idea exchange.