{"title":"An unlikely top US workplace: The Indiana Department of Revenue’s cultural transformation","authors":"Douglas R. Austrom","doi":"10.1016/j.bushor.2024.02.001","DOIUrl":null,"url":null,"abstract":"<div><p>Transforming any organization’s culture is daunting regardless of sector, but a government agency faces even greater challenges. This article documents the multiyear journey of the Indiana Department of Revenue, which went from operating as a typical government bureaucracy to becoming a premier tax administrator and being recognized as one of the top 100 workplaces in the US. The Indiana Department of Revenue’s cultural transformation and successful implementation of a multiyear system and business modernization project provide informative lessons on undergoing a cultural transformation, including successfully leading a complex change initiative. I also explored how Pfeffer’s people-centered practices of successful businesses can be applied to a government agency.</p></div>","PeriodicalId":48347,"journal":{"name":"Business Horizons","volume":"67 3","pages":"Pages 225-239"},"PeriodicalIF":5.8000,"publicationDate":"2024-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business Horizons","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0007681324000156","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0
Abstract
Transforming any organization’s culture is daunting regardless of sector, but a government agency faces even greater challenges. This article documents the multiyear journey of the Indiana Department of Revenue, which went from operating as a typical government bureaucracy to becoming a premier tax administrator and being recognized as one of the top 100 workplaces in the US. The Indiana Department of Revenue’s cultural transformation and successful implementation of a multiyear system and business modernization project provide informative lessons on undergoing a cultural transformation, including successfully leading a complex change initiative. I also explored how Pfeffer’s people-centered practices of successful businesses can be applied to a government agency.
期刊介绍：
Business Horizons, the bimonthly journal of the Kelley School of Business at Indiana University, is dedicated to publishing original articles that appeal to both business academics and practitioners. Our editorial focus is on covering a diverse array of topics within the broader field of business, with a particular emphasis on identifying critical business issues and proposing practical solutions. Our goal is to inspire readers to approach business practices from new and innovative perspectives. Business Horizons occupies a distinctive position among business publications by offering articles that strike a balance between academic rigor and practical relevance. As such, our articles are grounded in scholarly research yet presented in a clear and accessible format, making them relevant to a broad audience within the business community.
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