Interactive impact of transformational leadership and organizational innovation on online knowledge sharing: a knowledge management perspective

IF 6.6 2区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Journal of Knowledge Management Pub Date : 2024-02-19 DOI:10.1108/jkm-09-2022-0758

Mai Nguyen, Piyush Sharma

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Abstract

Purpose

As knowledge management increasingly becomes critical for the success of professional service firms, this paper uses social exchange theory to investigate the interactive impact of transformational leadership and organizational innovation on online knowledge sharing by employees in professional service firms. This study aims to investigate the mediating roles of job autonomy and job engagement in this process.

Design/methodology/approach

Data were collected from a survey of 350 frontline employees in professional service providers, including banking, telecommunication and insurance. Structural equation modeling was used for data analysis.

Findings

The results show that transformational leadership positively affects job autonomy, which in turn has a positive impact on online knowledge sharing through job engagement. Thus, job autonomy and job engagement mediate the relationship between transformational leadership and online knowledge sharing. Finally, organizational innovation moderates the relationship between transformational leadership and job autonomy.

Originality/value

This paper extends the knowledge management literature by studying the impact of transformational leadership on the online knowledge-sharing behavior and exploring the focal roles of job autonomy and job engagement in online-sharing behavior in professional service firms. The findings also provide useful implications for practitioners to help them engage employees in the adoption of digital technologies to optimize outcomes.

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变革型领导力和组织创新对在线知识共享的互动影响：知识管理视角

目的随着知识管理日益成为专业服务公司成功的关键，本文运用社会交换理论研究了变革型领导和组织创新对专业服务公司员工在线知识共享的交互影响。本研究旨在探讨工作自主性和工作参与度在这一过程中的中介作用。设计/方法/途径通过对专业服务提供商（包括银行、电信和保险）中 350 名一线员工的调查收集数据。研究结果表明，变革型领导会对工作自主性产生积极影响，而工作自主性又会通过工作参与度对在线知识共享产生积极影响。因此，工作自主性和工作敬业度是变革型领导与在线知识共享之间关系的中介。原创性/价值本文通过研究变革型领导对在线知识共享行为的影响，探讨了工作自主性和工作投入在专业服务公司在线共享行为中的焦点作用，从而扩展了知识管理文献。研究结果还为从业人员提供了有益的启示，帮助他们让员工参与到数字技术的采用中来，从而优化成果。

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来源期刊

Journal of Knowledge Management Multiple-

CiteScore

13.70

自引率

15.70%

发文量

期刊介绍： Knowledge Management covers all the key issues in its field including: ■Developing an appropriate culture and communication strategy ■Integrating learning and knowledge infrastructure ■Knowledge management and the learning organization ■Information organization and retrieval technologies for improving the quality of knowledge ■Linking knowledge management to performance initiatives ■Retaining knowledge - human and intellectual capital ■Using information technology to develop knowledge management ■Knowledge management and innovation ■Measuring the value of knowledge already within an organization ■What lies beyond knowledge management?