The role of risk management practices in IT service procurement: A case study from the financial services industry

IF 6.8 2区管理学 Q1 MANAGEMENT Journal of Purchasing and Supply Management Pub Date : 2024-03-01 DOI:10.1016/j.pursup.2024.100899

Aleksi Harju, Kati Schaëfer, Jukka Hallikas, Anni-Kaisa Kähkönen

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Abstract

This study investigates the risks of service procurement and the role of risk management practices during service procurement processes for IT services. As a result, the study provides a typology for understanding risk in the IT service procurement context. The findings indicate that several practices related to risk management during the service procurement process are important in reducing the probability and impact of risks. The study shows how a collaborative approach to risk management with service providers is also necessary to manage service disruptions. As such, the results of the study exemplify how risk management practices can support the procurement process for services. Based on the practice-based view, this study provides an explorative framework and propositions for enhancing service performance through the adoption of risk management practices.

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风险管理实践在 IT 服务采购中的作用：金融服务业案例研究

本研究调查了 IT 服务采购过程中的服务采购风险和风险管理实践的作用。因此，本研究为理解信息技术服务采购中的风险提供了一种类型学。研究结果表明，服务采购过程中与风险管理有关的几种做法对于降低风险的概率和影响非常重要。研究表明，与服务提供商合作进行风险管理对于管理服务中断也是必要的。因此，研究结果体现了风险管理实践如何支持服务采购过程。基于基于实践的观点，本研究为通过采用风险管理做法提高服务绩效提供了一个探索性框架和建议。

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来源期刊

Journal of Purchasing and Supply Management MANAGEMENT-

CiteScore

10.30

自引率

18.00%

发文量

审稿时长

70 days

期刊介绍： The mission of the Journal of Purchasing & Supply Management is to publish original, high-quality research within the field of purchasing and supply management (PSM). Articles should have a significant impact on PSM theory and practice. The Journal ensures that high quality research is collected and disseminated widely to both academics and practitioners, and provides a forum for debate. It covers all subjects relating to the purchase and supply of goods and services in industry, commerce, local, national, and regional government, health and transportation.