Digital Access to Judicial Services in the Brazilian Amazon: Barriers and Potential

Abstract

This study investigates the influence of geographical barriers and the challenges and advantages presented by information and communication technologies on digital governance within the judicial branch in the Brazilian Amazon region. The primary objective is to provide diagnoses and recommendations that can inform the construction of research for the development of policies aimed at enhancing access to judicial services by riverside populations. The methodology initially employed was a comprehensive literature review on digital governance within the judiciary and access to justice for vulnerable groups in a geographical context. Subsequently, a qualitative study was conducted, employing participant observation in the riverside communities of Itapéua and Boca do Una, situated along the Jaurucu River within the Porto de Moz District in the state of Pará. The insights garnered from respondent perceptions and participant observations were synthesized to formulate five key dimensions for digital governance and access to justice within Amazonian communities: (1) one’s experience with justice, (2) access to information, (3) geographical barriers, (4) user-friendliness of technology, and (5) resources and infrastructure supporting technology use. The study concludes that there are compelling indications that tailored digital governance and technology utilization by the judiciary, adapted to regional nuances, can significantly contribute to streamlining access to judicial services.