How User Requirements Affect the Success of an Enterprise System Implementation Project?

Abstract

The paper examines the collection, preparation, and improvement of user requirements for a complex ERP case study implementation in an international organisation. The study presents a case study of the ERP system implementation project. We address the user requirements and their quality with regard to the scope of the case study on the ERP implementation project and wider as an integral aspect of successful project management within an organisational context. In the discussion, we address and support the notions that: 1.) the choice of the type of solution and the software company; 2.) strong leadership and control from the investor side; 3.) the activities prior to the start of the ERP implementation project and a clearly defined scope at the time of contract conclusion; 4.) the quality of system requirements based on well-specified user requirements; and 5.) the alignment of the scope definition and user requirements within the organisation contribute to the success of the enterprise system implementation project.