Navigating turbulent waters: The impact of business continuity management (BCM) practices on financial and nonfinancial performance of tour operator companies

IF 2.6 3区管理学 Q3 MANAGEMENT Journal of Contingencies and Crisis Management Pub Date : 2024-02-24 DOI:10.1111/1468-5973.12550

Quratulain Syahirah Awang Ali, Mohd Hafiz Hanafiah, Spencer Hedley Mogindol

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Abstract

This study examines the influence of Business Continuity Management (BCM) practices on tour operator companies' financial and nonfinancial performance amid the COVID-19 pandemic. Employing purposive and cluster sampling, a survey was conducted with 331 tour operators, and the study hypotheses were evaluated using Partial Least Squares—Structural Equation Modelling. Findings reveal that the organizational preparedness and embeddedness of continuity practices significantly influence both financial and nonfinancial performance. Additionally, management support and external requirements impact either financial or nonfinancial performance. The study reveals tour operator companies' resilience demonstrated through their continuity management skills, particularly in adapting to business challenges during the pandemic. The research contributes a fresh perspective on the interplay between BCM practices and organizational performance, emphasizing the importance of robust business continuity strategic planning for the future of tourism operator companies.

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在动荡的水域中航行：业务连续性管理（BCM）实践对旅游运营商公司财务和非财务业绩的影响

本研究探讨了在 COVID-19 大流行期间，业务连续性管理（BCM）实践对旅游运营商公司财务和非财务业绩的影响。本研究采用目的性抽样和聚类抽样，对 331 家旅游运营商进行了调查，并使用偏最小二乘法-结构方程模型对研究假设进行了评估。研究结果表明，组织准备程度和持续性实践的嵌入性对财务和非财务绩效都有显著影响。此外，管理支持和外部要求也会影响财务或非财务绩效。研究揭示了旅游经营公司通过其连续性管理技能表现出的应变能力，特别是在大流行病期间适应业务挑战的能力。这项研究为业连管实践与组织绩效之间的相互作用提供了一个全新的视角，强调了强有力的业务连续性战略规划对旅游运营商公司未来的重要性。

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来源期刊

Journal of Contingencies and Crisis Management MANAGEMENT-

CiteScore

5.40

自引率

12.90%

发文量

期刊介绍： The Journal of Contingencies and Crisis Management is an invaluable source of information on all aspects of contingency planning, scenario analysis and crisis management in both corporate and public sectors. It focuses on the opportunities and threats facing organizations and presents analysis and case studies of crisis prevention, crisis planning, recovery and turnaround management. With contributions from world-wide sources including corporations, governmental agencies, think tanks and influential academics, this publication provides a vital platform for the exchange of strategic and operational experience, information and knowledge.