Development of Podcasts in a Hospital Setting: A User-Centered Approach.

IF 3.1 2区医学 Q1 COMMUNICATION Journal of Health Communication Pub Date : 2024-04-02 Epub Date: 2024-02-29 DOI:10.1080/10810730.2024.2321385

J C Frølund, A Løkke, H I Jensen, I Farver-Vestergaard

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Abstract

Patient information plays a pivotal role in preparing individuals for hospital visits and empowering them to actively participate in decision-making processes regarding their healthcare. However, many patients face challenges related to reading comprehension. In response, podcasts have become a popular, user-friendly medium for sharing essential and easily understandable information in an engaging format.The aim of the present project was to use a user-centered approach to develop podcasts providing patient information prior to hospital visits. We aimed to describe the steps of the development in detail with the purpose of inspiring podcast development in the future.In Phase 1 we conducted interviews with patients and focus groups with clinicians based on the "empathy map" method, with the purpose of exploring patients' needs on which to subsequently build the podcasts' content and format. In Phase 2 we produced and refined the podcasts on the basis of feedback from clinician- and patients representatives.Our results indicated the importance of clear and concise language, personalization of communication, and content alignment with patients' needs. Our project resulted in a description of each step of the development that can be used as inspiration for others who wish to take a user-centered approach to podcast development.

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在医院环境中开发播客：以用户为中心的方法

患者信息在帮助患者做好去医院就诊的准备以及使他们能够积极参与有关其医疗保健的决策过程中起着至关重要的作用。然而，许多患者在阅读理解方面面临挑战。因此，播客已成为一种流行的、用户友好的媒体，以引人入胜的形式分享重要且易于理解的信息。本项目旨在采用以用户为中心的方法，开发播客，在医院就诊前提供患者信息。在第一阶段，我们采用 "移情地图 "法对患者进行了访谈，并与临床医生进行了焦点小组讨论，目的是探索患者的需求，并在此基础上构建播客的内容和形式。在第二阶段，我们根据临床医生和患者代表的反馈意见制作并完善了播客。我们的结果表明，语言简洁明了、交流个性化以及内容符合患者需求非常重要。我们的项目对开发的每个步骤都进行了描述，可以为其他希望采用以用户为中心的方法开发播客的人提供启发。

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来源期刊

Journal of Health Communication Multiple-

CiteScore

5.60

自引率

4.50%

发文量

期刊介绍： Journal of Health Communication: International Perspectives is the leading journal covering the full breadth of a field that focuses on the communication of health information globally. Articles feature research on: • Developments in the field of health communication; • New media, m-health and interactive health communication; • Health Literacy; • Social marketing; • Global Health; • Shared decision making and ethics; • Interpersonal and mass media communication; • Advances in health diplomacy, psychology, government, policy and education; • Government, civil society and multi-stakeholder initiatives; • Public Private partnerships and • Public Health campaigns. Global in scope, the journal seeks to advance a synergistic relationship between research and practical information. With a focus on promoting the health literacy of the individual, caregiver, provider, community, and those in the health policy, the journal presents research, progress in areas of technology and public health, ethics, politics and policy, and the application of health communication principles. The journal is selective with the highest quality social scientific research including qualitative and quantitative studies.