Improving employee acceptability of performance management across borders: A reciprocity perspective

IF 3.4 3区 管理学 Q2 MANAGEMENT European Management Review Pub Date : 2024-02-27 DOI:10.1111/emre.12639
Alain Neher, Jane Maley, Lucia Wuersch, Branka Krivokapic‐Skoko
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Abstract

This conceptual work critically examines how employees in multinational corporations (MNCs) receive performance management (PM) systems. Employee acceptance of the PM system across MNCs' subsidiaries is critical for PM effectiveness. Furthermore, the context plays a significant role in determining employee acceptance of the PM, and this varies widely across borders. The paper uses the lens of reciprocity theory to propose a conceptual PM framework to advance employee acceptability of PM. Four key steps in the framework assess the acceptability of PM at different stages, ensuring the PM system evolves and improves with each stage. These steps include analysing the context of the subsidiary, developing and applying management actions that reflect the goals of the MNC, its subsidiaries and individual employees and embedding the customised PM process across the MNC to foster trust and the perception of fairness. The framework's value for practitioners is to increase employees' probability of accepting the PM. We conclude that multinationals must pay more attention to the PM context across their borders, particularly the cultural context.
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提高员工对跨国绩效管理的接受度:互惠视角
本概念性著作批判性地研究了跨国公司(MNCs)的员工如何接受绩效管理(PM)系统。跨国公司子公司的员工对绩效管理制度的接受程度对绩效管理的有效性至关重要。此外,环境在决定员工对绩效管理制度的接受度方面起着重要作用,而且这种接受度在不同国家之间差别很大。本文从互惠理论的角度出发,提出了一个 PM 概念框架,以提高员工对 PM 的接受度。该框架的四个关键步骤在不同阶段评估员工对项目管理的接受程度,确保项目管理制度在每个阶段都得到发展和改进。这些步骤包括分析子公司的背景,制定和应用反映跨国公司、其子公司和员工个人目标的管理行动,以及在整个跨国公司嵌入定制的项目管理流程,以促进信任和公平感。该框架对实践者的价值在于提高员工接受 PM 的可能性。我们的结论是,跨国公司必须更多地关注跨国的项目管理环境,尤其是文化环境。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
7.20
自引率
13.50%
发文量
52
期刊介绍: The European Management Review is an international journal dedicated to advancing the understanding of management in private and public sector organizations through empirical investigation and theoretical analysis. The European Management Review provides an international forum for dialogue between researchers, thereby improving the understanding of the nature of management in different settings and promoting the transfer of research results to management practice. Although one of the European Management Review"s aims is to foster the general advancement of management scholarship among European scholars and/or those academics interested in European management issues.
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