{"title":"Emotion or information? Differences and relationships between two types of professional support in online health communities","authors":"Weiwei Sun , Xitong Guo , Ron Chi-Wai Kwok","doi":"10.1016/j.im.2024.103944","DOIUrl":null,"url":null,"abstract":"<div><p>One major challenge physicians face in online health communities (OHCs) is how to better support patients in online consultations. Addressing this issue requires an in-depth understanding of the differences and relationships between different types of professional support provided by physicians. We use text mining to quantify emotional and informational support in physician replies and compare their impacts on physician returns in OHCs. Our analysis suggests that informational support has a larger and longer-lasting effect than emotional support, and a complementary relationship exists between these two support types. We also find that jargon usage negatively moderates the effect of informational support.</p></div>","PeriodicalId":56291,"journal":{"name":"Information & Management","volume":"61 3","pages":"Article 103944"},"PeriodicalIF":8.2000,"publicationDate":"2024-02-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Information & Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0378720624000260","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"COMPUTER SCIENCE, INFORMATION SYSTEMS","Score":null,"Total":0}
引用次数: 0
Abstract
One major challenge physicians face in online health communities (OHCs) is how to better support patients in online consultations. Addressing this issue requires an in-depth understanding of the differences and relationships between different types of professional support provided by physicians. We use text mining to quantify emotional and informational support in physician replies and compare their impacts on physician returns in OHCs. Our analysis suggests that informational support has a larger and longer-lasting effect than emotional support, and a complementary relationship exists between these two support types. We also find that jargon usage negatively moderates the effect of informational support.
期刊介绍：
Information & Management is a publication that caters to researchers in the field of information systems as well as managers, professionals, administrators, and senior executives involved in designing, implementing, and managing Information Systems Applications.
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
