Disruptive behavior of young people in shopping malls: a security provider perspective

Abstract

This research is dedicated to unpacking the complex dynamics of disruptive behavior among youths in shopping malls. It leverages discursive psychology to dissect eight semi-structured interviews with security staff from Czech retail complexes. The study reveals that social control mechanisms within these semi-public spaces significantly impact young people’s conduct. Contributory factors to the onset and progression of unruly behavior are identified as Wi-Fi availability, which seeds the environment for practical jokes, peer pressure, and a lack of parental oversight. Although security measures tend to conform to formal protocols, they frequently rely on instinct or adopt an informal, parental approach. The research suggests that partnering with youth workers could provide a more effective strategy for addressing such behaviors, bridging the gap between formal policy and practice.