Principles of responsible digital implementation: Developing operational business resilience to reduce resistance to digital innovations

IF 3.1 4区管理学 Q2 BUSINESS Organizational Dynamics Pub Date : 2024-04-01 DOI:10.1016/j.orgdyn.2024.101043

Zixuan Mia Cheng , Francesca Bonetti , Anouk de Regt , Joel Lo Ribeiro , Kirk Plangger

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Abstract

Organizations are readily implementing innovative technological solutions, including artificial intelligence (AI) and robotics, to remain competitive. However, these implementations often disrupt the existing routines and practices of stakeholders that are critical for organizational performance and success. If stakeholders are not part of the implementation decision process, the technological disruption may induce stakeholder resistance that may potentially lead to organization-wide turbulence. Addressing this scenario, this paper conceptualizes six principles of responsible digital implementations to develop operational resilience facilitated by discursive channels between organizational leadership and stakeholders. We close by outlining an action plan that provides guidance for managers considering implementing digital technologies, as well as suggest some potential fruitful future areas of research.

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负责任的数字化实施原则：发展业务运营复原力，减少数字创新阻力

为了保持竞争力，各组织都在积极实施创新技术解决方案，包括人工智能（AI）和机器人技术。然而，这些实施往往会破坏利益相关者的现有常规和做法，而这些常规和做法对组织的绩效和成功至关重要。如果利益相关者没有参与实施决策过程，技术颠覆可能会引起利益相关者的抵制，从而可能导致整个组织的动荡。针对这种情况，本文构思了负责任的数字化实施的六项原则，通过组织领导层与利益相关者之间的话语渠道来促进业务弹性的发展。最后，我们概述了一项行动计划，为考虑实施数字技术的管理者提供指导，并提出了一些潜在的富有成效的未来研究领域。

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来源期刊

Organizational Dynamics Multiple-

CiteScore

4.60

自引率

5.00%

发文量

审稿时长

31 days

期刊介绍： Organizational Dynamics domain is primarily organizational behavior and development and secondarily, HRM and strategic management. The objective is to link leading-edge thought and research with management practice. Organizational Dynamics publishes articles that embody both theoretical and practical content, showing how research findings can help deal more effectively with the dynamics of organizational life.