The effectiveness of communication skills training on professional performance and quality of work life of pre-hospital emergency medical staff: An experimental study in Iran

IF 1.8 4区医学 Q2 NURSING International Emergency Nursing Pub Date : 2024-03-13 DOI:10.1016/j.ienj.2024.101426

Zahra Karimi , Fatemeh Darban , Samira Karimi , Enayatollah Safarzai

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Abstract

Aim

Communication skills are one of the components that influence the performance of pre-hospital emergency staff who provide services to patients. This study aimed to determine the effectiveness of communication skills training on the professional performance and quality of work life of pre-hospital emergency staff.

Methods

This experimental study with pretest–posttest design was conducted on 150 pre-hospital emergency staff in Iran from March 2022 to May 2023. The participants were randomly assigned into two control (n = 75) and experimental (n = 75) groups. The intervention included 4 sessions (3 h each) of communication skills training, weekly. The data gathering scales were Stamm’s quality of work life questionnaire and Patterson's job performance questionnaire, which were used at start point, 4 and 8 weeks after that.

Results

The mean score professional performance in experimental group increased significantly to 42.4 ± 0.70 in the second stage and to 44.5 ± 0.55 in the third stage (P < 0.05). The mean score of the quality of work life was also 96.9 ± 0.9 and 99.8 ± 0.9 in the 4th and 8th weeks after the intervention, which was significantly more than control group (P < 0.05).

Conclusions

The results showed the communication skills training improves professional performance and increases the quality of work life of pre-hospital emergency staff.

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沟通技能培训对院前急救医务人员专业表现和工作生活质量的影响：伊朗的一项实验研究

目的沟通技能是影响院前急救人员为患者提供服务的表现的因素之一。本研究旨在确定沟通技能培训对院前急救人员专业表现和工作生活质量的影响。方法本实验研究采用前测-后测设计，于 2022 年 3 月至 2023 年 5 月在伊朗对 150 名院前急救人员进行了实验研究。参与者被随机分配到对照组（75 人）和实验组（75 人）。干预措施包括每周 4 次（每次 3 小时）沟通技能培训。数据收集量表为斯塔姆工作生活质量问卷和帕特森工作绩效问卷，分别在开始时、开始后的 4 周和 8 周使用。结果实验组的专业绩效平均分在第二阶段显著增加到 42.4 ± 0.70，在第三阶段增加到 44.5 ± 0.55（P <0.05）。干预后第 4 周和第 8 周，实验组的工作生活质量平均分也分别为（96.9±0.9）分和（99.8±0.9）分，明显高于对照组（P < 0.05）。

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来源期刊

International Emergency Nursing NURSING-

CiteScore

3.20

自引率

11.10%

发文量

期刊介绍： International Emergency Nursing is a peer-reviewed journal devoted to nurses and other professionals involved in emergency care. It aims to promote excellence through dissemination of high quality research findings, specialist knowledge and discussion of professional issues that reflect the diversity of this field. With an international readership and authorship, it provides a platform for practitioners worldwide to communicate and enhance the evidence-base of emergency care. The journal publishes a broad range of papers, from personal reflection to primary research findings, created by first-time through to reputable authors from a number of disciplines. It brings together research from practice, education, theory, and operational management, relevant to all levels of staff working in emergency care settings worldwide.