Simona Cicognani , Giorgia Romagnoli , Ivan Soraperra
{"title":"Fostering trust: When the rhetoric of sharing can backfire","authors":"Simona Cicognani , Giorgia Romagnoli , Ivan Soraperra","doi":"10.1016/j.joep.2024.102728","DOIUrl":null,"url":null,"abstract":"<div><p>The peer-to-peer lending and transfer of underutilized resources – the so-called Sharing Economy – make up for a sizeable and rapidly increasing portion of the economy. The digital platforms that enable it have the primary goal of promoting trust among users and providers. In an online experiment, we study how the platform’s revenue model (<em>No-profit</em> vs. <em>For-profit</em>) interacts with its communication strategy in shaping trust. In particular, we consider two communication strategies, one highlighting the trust dimension and the other highlighting the interaction’s profitability. We show how these strategies can affect trust differently for pure-sharing and market-oriented for-profit platforms. We observe that a communication strategy that evokes trust feelings, if sent by a for-profit platform, decreases trust in the interaction. This evidence suggests that leveraging a rhetoric of trust can backfire for profit-oriented platforms in terms of trust generation.</p></div>","PeriodicalId":48318,"journal":{"name":"Journal of Economic Psychology","volume":"102 ","pages":"Article 102728"},"PeriodicalIF":2.5000,"publicationDate":"2024-03-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0167487024000369/pdfft?md5=a788d73a0677085c2445892984da3e9b&pid=1-s2.0-S0167487024000369-main.pdf","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Economic Psychology","FirstCategoryId":"96","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0167487024000369","RegionNum":2,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"ECONOMICS","Score":null,"Total":0}
引用次数: 0
Abstract
The peer-to-peer lending and transfer of underutilized resources – the so-called Sharing Economy – make up for a sizeable and rapidly increasing portion of the economy. The digital platforms that enable it have the primary goal of promoting trust among users and providers. In an online experiment, we study how the platform’s revenue model (No-profit vs. For-profit) interacts with its communication strategy in shaping trust. In particular, we consider two communication strategies, one highlighting the trust dimension and the other highlighting the interaction’s profitability. We show how these strategies can affect trust differently for pure-sharing and market-oriented for-profit platforms. We observe that a communication strategy that evokes trust feelings, if sent by a for-profit platform, decreases trust in the interaction. This evidence suggests that leveraging a rhetoric of trust can backfire for profit-oriented platforms in terms of trust generation.
期刊介绍：
The Journal aims to present research that will improve understanding of behavioral, in particular psychological, aspects of economic phenomena and processes. The Journal seeks to be a channel for the increased interest in using behavioral science methods for the study of economic behavior, and so to contribute to better solutions of societal problems, by stimulating new approaches and new theorizing about economic affairs. Economic psychology as a discipline studies the psychological mechanisms that underlie economic behavior. It deals with preferences, judgments, choices, economic interaction, and factors influencing these, as well as the consequences of judgements and decisions for economic processes and phenomena. This includes the impact of economic institutions upon human behavior and well-being. Studies in economic psychology may relate to different levels of aggregation, from the household and the individual consumer to the macro level of whole nations. Economic behavior in connection with inflation, unemployment, taxation, economic development, as well as consumer information and economic behavior in the market place are thus among the fields of interest. The journal also encourages submissions dealing with social interaction in economic contexts, like bargaining, negotiation, or group decision-making. The Journal of Economic Psychology contains: (a) novel reports of empirical (including: experimental) research on economic behavior; (b) replications studies; (c) assessments of the state of the art in economic psychology; (d) articles providing a theoretical perspective or a frame of reference for the study of economic behavior; (e) articles explaining the implications of theoretical developments for practical applications; (f) book reviews; (g) announcements of meetings, conferences and seminars.
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
