{"title":"Enhancing satisfaction with public services: The effect of recalling personal experiences","authors":"Xavier Ballart, Enrique Hernandez, Marc Esteve","doi":"10.1080/10967494.2024.2317835","DOIUrl":null,"url":null,"abstract":"This article contributes to the study of the determinants of satisfaction with public services and the application of the expectation-disconfirmation model to public services. This is relevant for ...","PeriodicalId":2,"journal":{"name":"ACS Applied Bio Materials","volume":null,"pages":null},"PeriodicalIF":4.6000,"publicationDate":"2024-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"ACS Applied Bio Materials","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1080/10967494.2024.2317835","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"MATERIALS SCIENCE, BIOMATERIALS","Score":null,"Total":0}
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Abstract
This article contributes to the study of the determinants of satisfaction with public services and the application of the expectation-disconfirmation model to public services. This is relevant for ...
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