Performance Measurement Integration And Performance Of Manufacturing Firms in Rwanda

Alexis Uwamahoro, N. Shale, E. Wachiuri
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Abstract

Rwanda's manufacturing industry is essential to the country's economic growth and employment generation. Achieving sustainable development and global competitiveness necessitates the integration of performance assessment effectively. This entails measuring and optimizing organizational performance, especially in supply chains, using a variety of measures. Global market trends and resource limitations are two ongoing challenges that emphasize the necessity for reliable measuring methods. In order to give policymakers and business practitioners useful information, this study aims to assess the effect of performance measurement integration on manufacturing company performance in Rwanda, concentrating on important industries and geographical areas. Expectancy Theory and the Balanced Scorecard Framework (BSC), two important theoretical frameworks related to performance measurement integration in manufacturing businesses, are examined in the literature study. According to expectation theory, people are driven by their conviction that performance, effort, and results are all related. The BSC provides a strategy-based framework for decision-making at various organizational levels. It was created by Kaplan and Norton. The significance of integrating performance assessment in order to increase productivity, quality, customer happiness, and decision-making for small and medium-sized enterprises (SMEs) is underscored by empirical research. Performance in manufacturing is evaluated and optimized via the use of a variety of instruments and methods, including the BSC and KPIs. The study methodology utilized a quantitative analytic strategy with an explanatory approach to comprehend the relationship between manufacturing company performance and supply chain integration. The research philosophy was shaped by positivism, which prioritized quantitative approaches. Semi-structured questionnaires were used to gather data from 213 manufacturing companies; 94% of the respondents answered the questions. The integration of performance measurement has been found to have a favorable influence on the performance of manufacturing organizations through effective communication, information exchange, and strategic supplier relationships. These findings were supported by descriptive statistics. The findings showed a positive relationship between measurement integration and company performance, with integration accounting for 49.9% of the variance in performance. The results showed that efficient decision-making and information exchange among supply chain participants were influenced. Notably, framework agreements with key suppliers were frequently used in emergency situations. The functions of logistics companies, funders, governments, media, and security personnel in relief efforts were emphasized using qualitative analysis. Issues with inadequate coordination and information exchange were noted. Enhancing IT infrastructure, adopting emerging technologies, collaborating with many stakeholders, and establishing legal frameworks for production readiness are among the recommendations. The study emphasizes how crucial technology, collaboration, and integration are to maximizing the performance of industrial firms and disaster relief in Rwanda.
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卢旺达制造业企业的绩效衡量整合与绩效
卢旺达的制造业对该国的经济增长和创造就业机会至关重要。要实现可持续发展并提高全球竞争力,就必须有效整合绩效评估。这就需要利用各种措施来衡量和优化组织绩效,特别是供应链中的绩效。全球市场趋势和资源限制是两个持续存在的挑战,强调了可靠衡量方法的必要性。为了给政策制定者和企业从业人员提供有用的信息,本研究旨在评估绩效衡量整合对卢旺达制造企业绩效的影响,重点关注重要行业和地理区域。期望理论和平衡计分卡框架(BSC)是与制造业企业绩效衡量整合相关的两个重要理论框架,本文献研究对这两个理论框架进行了研究。根据期望理论,人们深信绩效、努力和结果都是相互关联的。BSC 为不同组织层面的决策提供了一个基于战略的框架。它是由卡普兰和诺顿创立的。实证研究表明,整合绩效评估对于提高中小型企业(SMEs)的生产率、质量、客户满意度和决策具有重要意义。制造业的绩效评估和优化采用了多种工具和方法,包括 BSC 和 KPI。研究方法采用定量分析策略和解释性方法来理解制造企业绩效与供应链整合之间的关系。研究理念以实证主义为基础,将定量方法放在首位。研究使用半结构式问卷从 213 家制造企业收集数据,94% 的受访者回答了问题。研究发现,通过有效的沟通、信息交流和战略供应商关系,绩效衡量的整合对制造企业的绩效产生了有利影响。这些研究结果得到了描述性统计的支持。研究结果表明,衡量整合与公司绩效之间存在正相关关系,整合占绩效差异的 49.9%。结果表明,供应链参与者之间的高效决策和信息交流受到了影响。值得注意的是,与主要供应商签订的框架协议经常在紧急情况下使用。定性分析强调了物流公司、资助者、政府、媒体和安全人员在救援工作中的职能。指出了协调和信息交流不足的问题。建议包括加强 IT 基础设施、采用新兴技术、与众多利益相关方合作以及建立生产准备法律框架。本研究强调了技术、协作和整合对于最大限度地提高卢旺达工业企业的绩效和救灾工作的重要性。
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