The Effect of Web Design Quality and E-Trust on Repurchase Intention of Shopee Users

Wahyu Setiyoning Budi, Puji Isyanto, Asep Darojatul Romli
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Abstract

This study aims to examine the effect of web design quality and e-trust on repurchase intention. The design of this study uses a quantitative method of population of shopee users at Buana Perjuangan University, with 172 students of Management study program in the period April to August 2023. Data collection through the google form questionnaire. Data processing in this study used Partial Least Square (PLS) based Structural Equation Model (SEM) analysis. The web design Quality variable has a value greater than 0.05. Both are below the significance level of 1.987. This shows that the main speculation which states that there is an impact of web design quality on repurchase intention is not proven. The e-trust variable has a p-value of 0.000 below 0.05. This shows that the second hypothesis that e-trust has an effect on repurchase is proven.
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网页设计质量和电子信任对 Shopee 用户重购意向的影响
本研究旨在探讨网页设计质量和电子信任对再次购买意愿的影响。本研究采用定量方法,研究对象为Buana Perjuangan大学的shopee用户,共有172名管理专业的学生,时间跨度为2023年4月至8月。通过谷歌问卷收集数据。本研究的数据处理采用了基于结构方程模型(SEM)分析的偏最小二乘法(PLS)。网页设计质量变量的值大于 0.05。两者均低于显著性水平 1.987。这表明,"网页设计质量对再购买意向有影响 "这一主要推测没有得到证实。电子信任变量的 p 值为 0.000,低于 0.05。这表明 "电子信任对再次购买有影响 "的第二个假设得到了证实。
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