Exploring the competence of ChatGPT for customer and patient service management

Abstract

The modern language generation model ChatGPT, created by Open Artificial Intelligence (AI), is recognised for its capacity to comprehend context and produce pertinent content. This model is built on the transformer architecture, which enables it to process massive volumes of data and produce text that is both cohesive and illuminating. Service is a crucial component everywhere as it provides the basis for establishing client rapport and offering aid and support. In healthcare, the application of ChatGPT for patient service support has been one of the most significant advances in recent years. ChatGPT can help overcome language obstacles and improve patient satisfaction by facilitating communication with healthcare personnel and understanding of care. It can assist in enhancing the entire patient experience by offering personalised information and support to patients and making it more straightforward for them to communicate with healthcare professionals. Its goal can be to expedite and streamline service by promptly and accurately responding to customers. Businesses of all sizes increasingly use ChatGPT since it allows them to provide 24/7 customer support without requiring human contact. This paper briefly discusses ChatGPT and the need for better services. Various perspectives on improving customer and patient services through ChatGPT are discussed. The article also discussed the major key enablers of ChatGPT for refining customer and patient assistance. Further, the paper identifies and discusses the critical application areas of ChatGPT for customer and patient service. With its ability to handle several requests simultaneously, respond quickly and accurately to client questions, and gain knowledge from every interaction, ChatGPT is revolutionising customer and patient service. Its accessibility and compatibility with various communication channels make it a desirable solution for businesses looking to improve support. As technology advances, ChatGPT is positioned to become an essential tool for businesses wishing to provide speedy and customised service. Although ChatGPT may give convincing solutions, the chance of providing accurate and updated information poses a problem for its usage in service jobs that need accurate and up-to-date information. In future, various services will become better and more efficient due to ChatGPT and AI.