A mathematical modeling approach to analyzing and addressing customer service inefficiencies in an international company

Abstract

This paper presents a novel and in-depth mathematical approach to analyzing the inefficiencies and shortcomings of customer service in an international company based in China. By employing advanced mathematical concepts such as set theory, graph theory, probability theory, and stochastic processes, we develop a comprehensive and multi-faceted model that captures the various aspects of customer service, including unfairness, bureaucracy, failure to perform duties, irresponsibility, untruthfulness, and untrustworthiness. Our findings suggest that these issues are deeply rooted in the company's organizational structure and culture, and we propose potential solutions to address these problems. We also introduce new mathematical techniques, such as the use of hypergraphs and multi-objective optimization, to provide a more nuanced understanding of the complex dynamics at play within the customer service department.