A framework on interplay of knowledge types and dimensions in pandemics – Example of COVID-19

Abstract

Recent literature has documented numerous knowledge management (KM) policy frameworks and models utilised for managing pandemics such as COVID-19. Perhaps the major focus of existing scholarly work is on the role and relevance of healthcare KM in the COVID-19 crisis compared to the understanding of healthcare knowledge dimensions and knowledge types in pandemic management and control. Considering the complexities of COVID-19, we attempt to address a literature gap in the management knowledge of pandemics as the study problem in this paper. The paper proposes a framework to analyse the interplay between the dimensions and knowledge types and its application benefits using the example of COVID-19 management in the state of Kerala. Considering the disparities in how the pandemic was managed globally, we use the Kerala case to illuminate the different interactions between the three types and four dimensions of knowledge for pandemic management. Future studies may explore the extension and testing of the proposed interplay framework in other contexts.