The Case of Hazel Hollow Lodge; Focusing on Employee Recruitment and Retention

Abstract

This case describes the employment situation at an inn in the mountains of North Carolina in the United States. The inn used to do well at recruiting and retaining employees, but recently it has had issues regarding the recruitment, training and development, satisfaction, and retention of its labor force, particularly with the onset of the COVID-19 pandemic. The dilemma is that while the inn needs to recruit and retain employees to keep operating effectively, no one on the staff has the time or ability to address the labor issues and therefore, a consultant has been invited to address the issues to try to identify possible solutions to the current and persistent challenge of attracting and retaining qualified people to work at the inn.