Chung Heon Lee , Jeongwoo Lee , Doha Kim , Inho Kim , Hayeon Song
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引用次数: 0
Abstract
As many services convert to digital based on human-machine communication technology, older adults face considerable challenges. With the goal to identify ways to design digital services that are easier for older adults to use, this paper uses the strategy of making self-ordering kiosks more similar to the original version (i.e., paper menu) focusing on three familiarity design approaches: representation, manipulation, and organization. A 2 (skeuomorphic vs. flat design) x 2 (hierarchical vs. linear navigation structure) between-subject design experiment was conducted with individuals aged over 65 years (N = 60). Participants perceived that the skeuomorphic design was easier to use compared to the flat design, and the linear navigation structure increased perceived self-efficacy, usefulness, and intention to use compared to the hierarchical navigation structure. Participants also completed the tasks more quickly in the skeuomorphic design (vs. flat design) and linear navigation structure (vs. hierarchical structure) conditions. Interaction effects suggest that the task completion time was further reduced when skeuomorphic design was used with a linear navigation structure. Furthermore, fewer people requested assistance when they used a linear navigation structure. Serial multiple mediation results showed that the influence of linear navigation structure on intention to use was mediated by perceived self-efficacy and usefulness.
期刊介绍:
Computers in Human Behavior is a scholarly journal that explores the psychological aspects of computer use. It covers original theoretical works, research reports, literature reviews, and software and book reviews. The journal examines both the use of computers in psychology, psychiatry, and related fields, and the psychological impact of computer use on individuals, groups, and society. Articles discuss topics such as professional practice, training, research, human development, learning, cognition, personality, and social interactions. It focuses on human interactions with computers, considering the computer as a medium through which human behaviors are shaped and expressed. Professionals interested in the psychological aspects of computer use will find this journal valuable, even with limited knowledge of computers.