{"title":"Capturing customer delight in hotels: key drivers and consequences","authors":"Noureddine Selmi, Mariem Kamoun, Mohammad Soliman","doi":"10.1080/13032917.2024.2340990","DOIUrl":null,"url":null,"abstract":"The current work seeks to unveil the essential drivers and consequences of customer delight in the hotel sector. A qualitative approach was employed by conducting an interview to gather data from g...","PeriodicalId":501283,"journal":{"name":"Anatolia","volume":"59 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-04-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Anatolia","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/13032917.2024.2340990","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
The current work seeks to unveil the essential drivers and consequences of customer delight in the hotel sector. A qualitative approach was employed by conducting an interview to gather data from g...
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